Angelina Plous
Vancouver,WA
Summary
Customer service support professional offering over 10 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations, develop strategies and meet deadlines. Strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity
Overview
19
19
years of professional experience
Work History
Patient Dining Assistant Customer Service
Legacy Emanuel Hospital
Portland, OR
12.2011 - 07.2023
- Provided exceptional assistance in meal preparation and service for patients and staff.
- Collaborated with dietary staff to ensure compliance with nutritional guidelines and patient preferences.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Trained new dining assistants on best practices for food service and customer interaction.
- Facilitated communication among healthcare teams to ensure special dietary needs were met, contributing to elevated patient satisfaction.
- Led initiatives to improve workflow efficiency in dining services, enhancing overall productivity.
- Implemented feedback mechanisms to gather insights from patients, driving continuous improvement in service quality.
- Acquired comprehensive knowledge of menu selections to assist patrons with dietary needs and preferences effectively.
- Has the ability to manage high call volume-to courteously receive patient phone calls, process the information and accurately enter into computer systems
Hospitality Team Member
Legacy Emanuel Hospital
Portland, OR
12.2010 - 01.2011
- Delivered exceptional customer service to enhance patient and visitor experiences.
- Maintained cleanliness and organization in dining areas to adhere to health standards.
- Oversaw daily inventory management, ensuring adequate supplies for operations.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Prepared and served meals at scheduled times
- Coordinated breakfast and lunch services by performing the following greeting customers promptly and courteously
Customer Service Representative
Advance Draining Systems
Vancouver, WA
05.2006 - 10.2008
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Implemented process improvements that streamlined communication between departments, reducing response times.
- Assisted in developing training materials for customer service representatives to maintain service excellence.
- Input customers orders received via Fax, phone, or EDI
- Arranged for deliveries or shipments and finalized orders for overall completeness to ensure that all components or the initial, subsequent and ongoing orders were accurate
Circulation Student Assistant
Clark College
Vancouver, WA
02.2004 - 01.2006
- Managed circulation desk operations, ensuring efficient check-out and return processes for library materials.
- Assisted patrons with inquiries, providing information on library resources and services to enhance user experience.
- Trained new student assistants on circulation procedures and customer service protocols to maintain service quality.
- Implemented inventory management techniques, improving accuracy in tracking library materials and reducing discrepancies.
- Developed streamlined workflows for material processing, enhancing efficiency within circulation department operations.
- Maintained digital cataloging systems, ensuring timely updates and accurate record-keeping of library collections.
Education
Associate of Science -
Clark College
Vancouver, WA06-2006
Skills
- Strong multitasking
- Customer service focus
- Team player attitude
- Flexibility in scheduling
- Hospitality service expertise
- Data Entry
- Supervisory Experience
Accomplishments
- Supervised team of 6 staff members.
- Provided direct inside sales for 200+ customers on a weekly bases
- managed a high volume workload within a deadline driven environment
- diffused many difficult situations within company guidelines
- Maintained a 6000 file database and reduced accounting errors by 50%
- Efficiently shelved materials using the Library Of Congress classification system
Timeline
Patient Dining Assistant Customer Service
Legacy Emanuel Hospital
12.2011 - 07.2023
Hospitality Team Member
Legacy Emanuel Hospital
12.2010 - 01.2011
Customer Service Representative
Advance Draining Systems
05.2006 - 10.2008
Circulation Student Assistant
Clark College
02.2004 - 01.2006
Associate of Science -
Clark College