Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Angelina Quintanilla

Murrieta,CA

Summary

I'm a single mother of 3. I'm very dependable and looking for a career I can retire in. I'm a very positive person and would love a chance to be a team player if given the chance. Over the last years I've been taking care of my dad whom became paralyzed due to a injury.

Overview

14
14
years of professional experience

Work History

Receptionist

Prime Time Testing
Murrieta, CA
06.2009 - 08.2012
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Screened visitors and issued badges to maintain safety and security.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided callers with address, directions, company website and related information.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Cashier

Toys R Us
Murrieta , CA
07.2007 - 07.2010
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed new promotions and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Collected and authorized payments of guests.
  • Mentored new team members on sales software system operation.
  • Created price tags and merchandise signs.
  • Welcomed customers and helped determine their needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Addressed customer needs and made product recommendations to increase sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Wharehouse

Abbott
Temecula, CA
06.2007 - 12.2009
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.d
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Simplified shipping and receiving processes for improved workflow.
  • Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Completed over [Number] customer orders each day in warehouse setting.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Updated daily logs with regular shift activities and incident details.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Loaded, unloaded and moved material to and from storage and production areas.

Cashier

Barbecues Galore
Temecula, CA
05.2006 - 01.2009
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Processed customer refunds and exchanges according to established guidelines.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Facilitated and logged store opening, closing and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Processed both cash and card purchases and returns.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained and updated security protocols for front desk operations.
  • Built and implemented training strategies to optimize team performance.
  • Checked personal identifications during alcohol and tobacco sales.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Maintained stock to meet expected customer demand.
  • Mentored new team members on sales software system operation.
  • Answered customer questions and helped find specific items.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.

Deli Clerk

Great Wraps
Temecula, CA
02.2002 - 08.2004
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Created appealing food arrangements for party trays and specialized orders.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in [Number]% accuracy rate.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Operated [Type] and [Type] kitchen gadgets to prepare meats, vegetables and condiments for service.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by [Number]%.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Observed customer purchases in line and differentiated between standard portions.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

Associate of Arts - Studio Arts

Mt San Jacinto College
San Jacinto, CA
05.2009

Associate of Arts - Dance

My San Jacinto College
Menifee, CA
06.2007

Skills

  • Visitor and Customer Relations
  • Administrative Support
  • Computer Proficiency
  • Documentation and Reporting
  • Scheduling and Calendar Management
  • Reliable and Punctual
  • Customer Complaint Resolution
  • Multitasking and Prioritization
  • Customer Service-Oriented
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Positive Attitude and Energetic
  • Payment Processing
  • Attention to Detail
  • Courteous and Professional
  • Prioritization and Time Management
  • Public Relations
  • Conflict Resolution
  • Personal Initiative
  • Catering Coordination
  • Billing and Invoicing
  • Basic Math
  • Team Collaboration
  • Positive Attitude
  • Lobby Maintenance
  • Claims Handling
  • Office Supply Management

Timeline

Receptionist

Prime Time Testing
06.2009 - 08.2012

Cashier

Toys R Us
07.2007 - 07.2010

Wharehouse

Abbott
06.2007 - 12.2009

Cashier

Barbecues Galore
05.2006 - 01.2009

Deli Clerk

Great Wraps
02.2002 - 08.2004

Associate of Arts - Studio Arts

Mt San Jacinto College

Associate of Arts - Dance

My San Jacinto College

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Angelina Quintanilla