Angelina Ramirez
Dixon,CA
Summary
Dynamic and results-driven Administrative, Bookkeeping, and Operations Professional with experience supporting the construction, utility, and field-service industries. Skilled in financial tracking, dispatching, customer service, and workflow coordination. Known for accuracy, organization, a quick learning ability, and maintaining smooth operations under pressure. Possesses strong communication, leadership, and a positive, solution-focused approach.
Overview
11
11
years of professional experience
Work History
Bookkeeper & Administrative Manager(Temp Position)
Bay Cities Asphalt
California
08.2025 - 06.2026
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Reconciled bank statements with company records to maintain accurate financial data.
- Collaborated with management to prepare monthly financial statements and budget forecasts.
- Conducted regular audits of financial documents to ensure compliance with regulations and policies.
- Trained new staff on product knowledge and customer service protocols to enhance team performance.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Supervised daily asphalt paving operations, ensuring adherence to safety protocols and project specifications.
- Collaborated with project managers to develop work schedules, aligning resources with project timelines for timely completion.
- Processed high volumes of invoices with accuracy and efficiency.
- Collaborated with cross-functional teams to resolve discrepancies in billing.
Traffic Control Coordinator/Senior Dispatcher
Pro Energy Services LLC
Newcastle, CA
05.2022 - 08.2025
- Coordinated dispatch for traffic control crews, equipment, and services across multiple job sites.
- Monitored route changes, traffic conditions, and field issues to provide real-time direction.
- Updated employee records, managed scheduling, and prepared daily assignment sheets.
- Assisted with hiring, onboarding, and HR documentation.
- Maintained clear communication across crews, managers, and contract agencies.
Property Manager
Brown Investment Group
Yuba City, CA
07.2020 - 08.2022
- Managed property operations, ensuring timely maintenance and tenant satisfaction.
- Developed and implemented efficient leasing strategies to maximize occupancy rates.
- Oversaw financial performance, including budgeting and expense management for multiple properties.
- Coordinated with vendors to streamline service delivery and maintenance protocols.
- Conducted regular property inspections to ensure adherence to safety standards and regulations.
- Analyzed market trends to adjust pricing strategies for competitive advantage.
- Fostered strong relationships with tenants, enhancing community engagement and retention efforts.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Manager
Patriot Outfitters
Wheatland, CA
07.2019 - 05.2022
- Oversaw store operations, inventory, scheduling, and staff performance.
- Delivered high-level customer service and trained staff to meet company standards.
- Supported HR tasks including new-hire paperwork, reviews, and performance management.
- Enhanced store operations by implementing efficient inventory management systems.
- Developed staff training programs to improve customer service and sales performance.
- Oversaw budgeting and financial planning, ensuring alignment with corporate goals.
- Cultivated a positive team culture, fostering employee engagement and retention strategies.
Customer Service Representative /Retail Sales Associate
R.C. Willey Furniture
Roseville, CA
09.2015 - 07.2019
- Assisted customers in selecting furniture and accessories to meet their needs.
- Processed sales transactions accurately, ensuring a seamless checkout experience.
- Managed customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained visual merchandising standards to create appealing displays and promote sales.
- Managed inventory control, ensuring accurate stock levels and timely replenishment of products.
- Trained new staff on sales techniques, product features, and customer service best practices.
- Developed promotional strategies that increased customer engagement during seasonal events.
- Handled high volumes of inbound calls while maintaining customer satisfaction and service quality.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High School Diploma -
C4L Academy
Irvine, CA06-2026
Skills
- Bookkeeping and Financial Records
- PG&E Invoicing and Processing
- Administrative Management
- Dispatching and Scheduling
- Customer Service Excellence
- Staff Training and Leadership
- Microsoft Office Suite (Word, Excel, Outlook)
- Workflow Improvement
- Vendor and Client Relations
- File and Document Control
- Problem-Solving and Multitasking
- Bookkeeping
- Accounts receivable
- Quickbooks
- Advanced computer skills
Timeline
Bookkeeper & Administrative Manager(Temp Position)
Bay Cities Asphalt
08.2025 - 06.2026
Traffic Control Coordinator/Senior Dispatcher
Pro Energy Services LLC
05.2022 - 08.2025
Property Manager
Brown Investment Group
07.2020 - 08.2022
Manager
Patriot Outfitters
07.2019 - 05.2022
Customer Service Representative /Retail Sales Associate
R.C. Willey Furniture
09.2015 - 07.2019
High School Diploma -
C4L Academy