Angelina Reed
Holts Summit,MO
Summary
Compassionate Nursing Assistant with experience at Jefferson City Manor Care Center, skilled in patient care and emotional support. Enhanced patient satisfaction through attentive service and effective communication. Proficient in recording vital signs and maintaining a safe environment, while fostering strong relationships with patients and families. Committed to quality care and teamwork.
Overview
2
2
years of professional experience
Work History
Nursing Assistant
Jefferson City Manor Care Center
02.2025 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Customer Service Representative
Midway Arms
09.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Food Runner
Mugs Up Root Beer Drive In
05.2024 - 10.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Childcare Provider
Early Childhood Development Center
01.2023 - 05.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
High School Diploma -
Southern Boone County HighSchool
Ashland, MO05.2023
Skills
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Recording vital signs
- Mobility assistance
- Electronic charting
- Companionship and emotional support
- Light housekeeping
- Call light response
- Patient care quality
- Feeding assistance
- Heavy lifting
Timeline
Nursing Assistant
Jefferson City Manor Care Center
02.2025 - Current
Customer Service Representative
Midway Arms
09.2024 - 12.2024
Food Runner
Mugs Up Root Beer Drive In
05.2024 - 10.2024
Childcare Provider
Early Childhood Development Center
01.2023 - 05.2023
High School Diploma -
Southern Boone County HighSchool
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