Angelina Roberts
Chicago,IL
Summary
Energetic and team driven Assistant Manager with 5+ years of experience leading in fast-paced customer service and sales settings. Known for maintaining composure under pressure, supporting team growth, and making sure customers always feel taken care of. Always ready to go the extra mile to help the team succeed.
Overview
8
8
years of professional experience
Work History
Shift Lead
Wallgreens
Chicago, Illinois
08.2023 - Current
- Enforced store policies regarding returns, exchanges, refunds, discounts
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Trained new employees on company policies, procedures, and job duties.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Assistant Manager
uBreakiFix by Asurion
Chicago, USA
03.2021 - 08.2023
- Resolve customer complaints promptly, improving satisfaction and loyalty.
- Manage inventory to reduce costs and prevent stockouts, ensuring product availability.
- Achieve daily sales targets through strategic planning and effective product demonstrations.
- Complete warranty claims to alleviate financial burden for customers, enhancing trust.
- Communicate repair processes clearly, boosting customer understanding and satisfaction.
Sales Representative
T-Mobile
Chicago, USA
04.2019 - 02.2021
- Followed up with customers to ensure satisfaction and provide additional support, enhancing retention.
- Explained billing, insurance, and phone operations to customers, improving understanding and satisfaction.
- Promoted products and plans by staying informed on offerings and prices, increasing sales and customer loyalty.
Sandwich Artist/Catering Assistant
Hanna's Bretzel
Chicago, USA
04.2017 - 03.2019
- Ensured timely and safe delivery of items to customer businesses, enhancing reliability and trust.
- Opened and closed the store efficiently, maintaining operational continuity.
- Memorized and communicated menu offerings and combos, improving customer satisfaction.
- Organized catering supplies and arranged food attractively, boosting customer satisfaction with well-crafted sandwiches.
Education
High school diploma -
Elmwood Park High School
Elmwood Park, ILSkills
- Proactive and high energy always take initiative when I see something that needs to be done
- Excellent customer service & communication
- Strong computer and front desk software skills
- Positive and helpful attitude
Languages
English
Spanish
Volunteer Work
- Leadership Volunteer, Wells Park Summer Camp (2015–2016) Supervised a group of 10-15 kids, planned educational activities (including swim lessons), ensured their safety, and kept them engaged all day.
- Animal Care & Fundraising Volunteer, Famous Fido (2019) Cared for shelter animals, managed online adoption posts, and drove website and pet-store fundraising campaigns to support animal welfare.
Timeline
Shift Lead
Wallgreens
08.2023 - Current
Assistant Manager
uBreakiFix by Asurion
03.2021 - 08.2023
Sales Representative
T-Mobile
04.2019 - 02.2021
Sandwich Artist/Catering Assistant
Hanna's Bretzel
04.2017 - 03.2019
High school diploma -
Elmwood Park High School