Proven leader in developing and implementing educational programs at Pyramid Studio, adept at needs assessment and coaching. Enhanced customer service processes at Home Depot, demonstrating exceptional organizational development and a professional bedside manner. Skilled in curriculum design and software development, consistently achieving improved client satisfaction and team performance.
Overview
8
8
years of professional experience
Work History
Customer Service Manager / Customer Support Service
Home Depot
08.2015 - 02.2020
Followed through with client requests to resolve problems.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Kept accurate records to document customer service actions and discussions.
Took ownership of customer issues and followed problems through to resolution.
Created and reviewed invoices to confirm accuracy.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Researched and corrected customer concerns to promote company loyalty.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Foster Care Provider
Family Members
04.2015 - 05.2020
Improved children's health by preparing healthy meals and snacks.
Assisted children through recovery from difficult home or school situations.
Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
Prepared and maintained individual beds and personal space for foster children.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Graphic Designer Manger
Sonya's Signs
02.2016 - 08.2018
Developed creative design for print materials, brochures, banners, and signs.
Met with customers to present mockups and collect information for adjustments.
Created digital image files for use in digital and traditional printing methods.
Completed final touches for projects such as images sizes and font selection.
Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Completed final touches for projects before rollout.
Conceptualized creative designs for print materials, banners, and signs.
Created motion graphics and video content for websites and applications.
Applied animation techniques to create dynamic visual elements.
Applied color theory and composition techniques to construct appealing designs.
Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Edited and enhanced existing artwork and graphics.
Used interactive design elements to create more engaging user experience.
PCA / Special Autistic Adults Learning
North Florida Adult Center
05.2020 - 10.2022
Collected and transported specimens to prepare for lab testing.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Answered patient assistance calls, assessed needs, and offered qualified support.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Maintained clean and safe environment to promote patient safety and comfort.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Prevented cross-contamination by cleaning and sterilizing equipment.
Transported patients between rooms and appointments or testing locations.
Helped patients complete range of motion exercises to prevent loss of function during care.
Learning and Development Program Leader
Pyramid Studio
01.2023 - 08.2023
individual projects simultaneously for product lifecycle development.
Led team of 8 developers in analysis and rebuild of software from conception through implementation.
Supervised team duties related to decision support and business intelligence for business users.
Drove data storage and business tools, effectively managial 6 developers and providing guidance throughout development lifecycle.
Self-motivated, with a strong sense of personal responsibility.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Redirected students using Positive Behavior Support (PBS).
Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Taught multiple subjects to students with intellectual or emotional disabilities.
Supported and built caring relationships with patients with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delay and dementia.
Educated landowners and land users about conservation needs, program resources and best-fit plant species.
Education
GED -
Bainbridge High School
Bainbridge, GA
Skills
Needs Assessment
Program Management
Curriculum Design
Coaching and Mentoring
Course design
Training facilitation
Organizational Development
Software Development
Continuing education
Dementia Care
Vital signs monitoring
Healthy meal preparation
Patient Education
Data Collection
Patient Services
Professional Bedside Manner
Timeline
Learning and Development Program Leader
Pyramid Studio
01.2023 - 08.2023
PCA / Special Autistic Adults Learning
North Florida Adult Center
05.2020 - 10.2022
Graphic Designer Manger
Sonya's Signs
02.2016 - 08.2018
Customer Service Manager / Customer Support Service
Home Depot
08.2015 - 02.2020
Foster Care Provider
Family Members
04.2015 - 05.2020
GED -
Bainbridge High School
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