ANGELINA ROBLES

• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Kept accurate records to document customer service actions and discussions.
• Took ownership of customer issues and followed problems through to resolution.
• Created and reviewed invoices to confirm accuracy.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Researched and corrected customer concerns to promote company loyalty.
• Collaborated with upper management to improve customer service processes and support structures company-wide.

• Improved children's health by preparing healthy meals and snacks.
• Assisted children through recovery from difficult home or school situations.
• Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
• Prepared and maintained individual beds and personal space for foster children.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.

• Developed creative design for print materials, brochures, banners, and signs.
• Met with customers to present mockups and collect information for adjustments.
• Created digital image files for use in digital and traditional printing methods.
• Completed final touches for projects such as images sizes and font selection.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Completed final touches for projects before rollout.
• Conceptualized creative designs for print materials, banners, and signs.
• Created motion graphics and video content for websites and applications.
• Applied animation techniques to create dynamic visual elements.
• Applied color theory and composition techniques to construct appealing designs.
• Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
• Edited and enhanced existing artwork and graphics.
• Used interactive design elements to create more engaging user experience.

• Collected and transported specimens to prepare for lab testing.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Maintained clean and safe environment to promote patient safety and comfort.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Transported patients between rooms and appointments or testing locations.
• Helped patients complete range of motion exercises to prevent loss of function during care.

individual projects simultaneously for product lifecycle development.

• Led team of 8 developers in analysis and rebuild of software from conception through implementation.
• Supervised team duties related to decision support and business intelligence for business users.
• Drove data storage and business tools, effectively managial 6 developers and providing guidance throughout development lifecycle.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Redirected students using Positive Behavior Support (PBS).
• Delivered effective and differentiated classroom instruction to range of neurodiverse students.
• Modified general education curriculum for special-needs students using various instructional techniques and technologies.
• Taught multiple subjects to students with intellectual or emotional disabilities.
• Supported and built caring relationships with patients with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delay and dementia.
• Educated landowners and land users about conservation needs, program resources and best-fit plant species.