ANGELINA ROHER
Fulton,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
CNA
ShiftMed, Healthcare Agency
05.2024 - Current
- Reduce patient stress levels through effective communication and active listening skills.
- Assist with feeding and monitor intake to help patients achieve nutritional objectives.
- Participate in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Care for residents in long-term care facility and deliver high-quality support to meet needs.
- Deliver individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Syracuse Homes
03.2022 - 05.2024
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Accounts Receivable/Medical Biller
Practice Resources LLC
06.2017 - 03.2021
- Answered phones and provided customer care
- Conducted regular audits of billing records to ensure accuracy and completeness.
- Accurately entered patient demographic and billing information in billing system.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
Call Center Representative
Drivers Village
02.2017 - 06.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally and effectively.
- Established trust with clients by addressing their concerns and offering appropriate resolutions.
Education
Associate Degree - Accounting
POST University
03-2025
Certified Nurses Assistant Certificate -
CITI Boces
Mexico, NY01.2022
Cosmetology License -
Continental School of Beauty
Mattydale, NY01.2014
Advanced Regents Diploma -
Charles W. Baker High School
Baldwinsville, NY01.2012
Skills
- Excel, Word, PowerPoint
- Medent, Epic
- Multi-tasking
- Answering inbound calls
- Resolving customer issues
- Analyzing customer requests
- Strong computer skills
- Effective communicator
- Punctual, Reliable
- Attention to detail
- Self-starter
- QuickBooks
Timeline
CNA
ShiftMed, Healthcare Agency
05.2024 - Current
CNA
Syracuse Homes
03.2022 - 05.2024
Accounts Receivable/Medical Biller
Practice Resources LLC
06.2017 - 03.2021
Call Center Representative
Drivers Village
02.2017 - 06.2017
Certified Nurses Assistant Certificate -
CITI Boces
Cosmetology License -
Continental School of Beauty
Advanced Regents Diploma -
Charles W. Baker High School
Associate Degree - Accounting
POST University
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