Angelina Rosenfeld
Fort Lauderdale,FL
Summary
Dynamic and results-oriented professional with extensive experience in healthcare, notably as a Pharmacy Operations Manager at Direct Meds Of Florida. Excelled in patient care coordination, HIPAA compliance, and organizational skills, significantly reducing medication errors and enhancing team efficiency. Demonstrated exceptional critical thinking and administrative support, achieving high levels of patient satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
PharmCo Rx
10.2021 - 12.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Pharmacy Operations Manager
Direct Meds Of Florida
08.2019 - 10.2021
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
Certified Sr. Pharmacy Technician
Walgreens HIV Specialty
09.2008 - 08.2019
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collaborated with multidisciplinary teams across various healthcare settings to integrate our program''s services seamlessly into overall care plans for patients living with or at risk for HIV.
- Contributed to ongoing professional development within the organization by participating in training sessions focused on advancements in HIV-related research or practice trends.
- Ensured timely medication access for clients experiencing financial or logistical barriers, preventing treatment interruptions.
- Participated in community outreach initiatives aimed at increasing awareness about HIV prevention strategies, helping to reduce transmission rates across the population.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12.2014
Skills
- Administrative and Office Support
- HIPAA Compliance
- New Hire Training
- Patient Care Coordination
- Insurance Verification
- Medical Terminology
- Payment Collection
- Claims Processing
Timeline
Patient Care Coordinator
PharmCo Rx
10.2021 - 12.2023
Pharmacy Operations Manager
Direct Meds Of Florida
08.2019 - 10.2021
Certified Sr. Pharmacy Technician
Walgreens HIV Specialty
09.2008 - 08.2019
Bachelor of Arts - Psychology
Florida International University
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