Angelina Salazar
El Paso
Summary
Diligent leader with solid background in assisting store operations and supporting leadership. Proven track record in enhancing store efficiency and ensuring customer satisfaction. Demonstrated ability to manage inventory and foster team collaboration.
Overview
13
13
years of professional experience
Work History
Assistant Store Leader
Fry's Food and Drug
02.2020 - 10.2024
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supervised over 200 associates.
- Managed team workload to reach production targets.
- Supervised payroll corrections for accuracy and duplications.
- Created staff schedules, approved requested time off and updated reports.
- Conducted new-hire trainings weekly.
- Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
- Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Front End Manager
Fry's Food and Drug
04.2019 - 02.2020
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 24 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from Starbucks manager to Front End manager demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Recorded financial transactions and performed account reconciliations.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Starbucks Manager
Fry's Food and Drug
10.2011 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
Education
Diploma - General Studies
Dexter High School
Dexter, NM05.1998
Skills
- Customer relationships
- Merchandise display
- Store operations
- Loss prevention
- Health and safety
- Human resource policies
- Team management
- Policy execution
- Customer service
- Multitasking and organization
- Friendly and positive
- Store opening and closing
- Performance reviews
- Employee development
- Employee terminations
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Problem-solving abilities
Accomplishments
- Managed a mulit-million dollar store with over 200 associates, building great relationships to reduce turnover.
- Achieved successful results through effectively helping with implementing change.
- Promoted several times within the company through hard work and dedication.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Store Leader
Fry's Food and Drug
02.2020 - 10.2024
Front End Manager
Fry's Food and Drug
04.2019 - 02.2020
Starbucks Manager
Fry's Food and Drug
10.2011 - 04.2019
Diploma - General Studies
Dexter High School
Similar Profiles
Justin ScottJustin Scott
Meat Clerk at Fry's Food and DrugMeat Clerk at Fry's Food and Drug
Marie ZorgerMarie Zorger
Overnight Scanner at Fry's Food And DrugOvernight Scanner at Fry's Food And Drug
Alexa MurciaAlexa Murcia
Cashier at Fry's Food And DrugCashier at Fry's Food And Drug