ANGELINA SALCIDO

• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
• Monitored patient progress and provided emotional support.
• Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
• Educated patients on available resources and community programs, increasing their access to needed services.
• Facilitated communication between patients, families and healthcare providers to support comprehension.
• Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
• Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
• Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
• Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
• Educated patients and families on healthcare options and financial support resources.
• Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
• Worked effectively with staff from all departments to coordinate resolutions.
• Collected and analyzed patient feedback to evaluate quality of care.
• Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
• Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
• Implemented best practices in patient advocacy through continuous professional development initiatives.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service to patients and medical staff.
• Engaged with patients to provide critical information.
• Facilitated communication between patients and various departments and staff.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Resolved customer complaints using established follow-up procedures.

PVHC-Family Practice Clinic

• Assistant to the Director of Operations.
• Managed employee attendance and timecards.
• Managed and paid clinic bills.
• Managed and renewed clinic permits and licenses.
• Published and managed faculty and resident clinic schedules.
• Assisted with staff training.
• Attended and organized staff and faculty meetings.
• Recorded meeting minutes.
• Managed and researched patient grievances.
• Supported staff.
• Assisted Family Medicine Residency Program participants.
• Monitored and assisted with clinic daily operations.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
• Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
• Increased staff morale, planning team-building activities that fostered positive work environment.
• Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
• Facilitated successful audits by maintaining impeccable financial and operational records.
• Completed bi-weekly payroll for 30 employees.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Risk Management and Patient Relations

• MHA Intern
• Shadowed Risk Manager.
• Data collection and auditing of medical malpractice lawsuits and payments.
• Researched patient complaints and grievances.
• Updated Hospital policies and procedures.
• Attended Code Black meetings.
• Mitigation of risk for associates and the Hospital.
• Participated in risk management committees.
• Project Management for HEDI projects.
• Patient advocate for lost valuables and belongings.

• Unit secretary for a 10-bed Cardiac ICU.
• Managed unit workflow.
• Updated audit books
• Ensure Joint Commission compliance and Survey Readiness.
• Answered unit phones and patient call lights.
• Assisted charge nurse with daily unit operations.
• Provided resources for patients and patient family members.
• Managed hospital bed board and room assignments.
• Ordered and organized unit supplies.
• Managed EHR and patient documents.
• Supported physicians and other interdisciplinary staff.
• Coordinated patient transfers and discharges.
• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Maintained rapport with physicians, nurses, and other healthcare personnel.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
• Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
• Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
• Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
• Maintained current and accurate medical records for patients.
• Transcribed doctors' medication orders, lab test requests, and care plans.
• Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
• Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
• Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
• Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
• Provided information for patient admissions and discharges to foster timely processing.
• Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
• Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
• Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
• Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment.
• Enhanced patient care coordination by meticulously organizing patient records and ensuring timely access for healthcare professionals.
• Improved departmental communication with efficient handling of phone calls and messages.
• Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
• Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
• Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
• Optimized patient flow through unit by effectively managing bed assignments and transfers.
• Supported positive patient experience by promptly addressing inquiries and concerns.