Summary
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Angelina Sanchez

Las Vegas,NV

Summary

Experienced professional with over 2 years at Starbucks, who enjoys engaging with customers. Knowledgeable about various types of brews and beverages. Consistently delivers exceptional customer service. Remains calm and collected in busy environments. Resourceful sales expert with many years of successful sales experience. Enthusiastically seeking a role to apply extensive leadership knowledge and sales skills within a dedicated team. Concierge known for high productivity and efficient completion of tasks. Specializes in guest service management, local expertise, and event coordination. Excels in communication, problem-solving, and adaptability, ensuring guest satisfaction and smooth operations.

Work History

Barista

Starbucks
  • Delivered high-quality customer support in a demanding environment.
  • Make individualized coffee recommendations, and educate interested customers on the sources and processes of the store's products.
  • Memorized many coffees, teas, and other store beverages and completed over 100 customers' orders daily.
  • Always maintain store cleanliness.
  • 2+ years of experience in a barista role and knowledge.

Lead

Stranger Things Official Store
  • Handled difficult situations, and crowds, and resolved them.
  • Make product recommendations or services to customers based on their needs and preferences.
  • Received and counted stock items, and recorded data manually or on a computer.
  • Key holder and leadership skills.
  • Thorough knowledge of the store's products and services.
  • Recruiting and training new staff, and monitoring the team's performance.
  • Writing reports for the morning and night crews.
  • Count the money drawers, count the money safe, conduct audits, and deposit the money.
  • Assigning positions and cleaning tasks for the morning and night crew.

Ticket Booth Attendant

  • Greet and provide customer service to guests while anticipating their needs.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Book reservations.
  • Operate a register and/or software system to complete cash and credit card transactions.
  • Answer phone calls, and emails, and deliver messages as needed.
  • Maintain professional customer service and a positive attitude toward guests, customers, clients, co-workers, etc.
  • Coordinate the resolution of guest concerns.
  • Communicate closely with all departments to ensure a seamless guest experience.

Education

Deaf Studies

College Southern Nevada
Las Vegas, NV
05-2027

Skills

  • Display case merchandising
  • Coffee expertise
  • Soft selling
  • Opening and closing duties
  • Reservation coordination
  • Effective problem solving
  • Telephone etiquette
  • Multitasking and organization
  • Efficient resourcefulness
  • Accurate record keeping
  • Relationship building
  • Store maintenance
  • Employee coaching
  • Scheduling coordination

Affiliations

  • Dancer
  • Roller skater
  • Painter
  • Clay making

References

References available upon request.

Timeline

Barista

Starbucks

Lead

Stranger Things Official Store

Ticket Booth Attendant

Deaf Studies

College Southern Nevada

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Angelina Sanchez