Angelina Schiedel
Las Vegas,NV
Summary
Accomplished Shift Supervisor, adept in staff management and inventory control, significantly improved customer satisfaction through strategic planning and continuous improvement. Skilled in conflict resolution and staff development, I spearheaded initiatives that enhanced operational efficiency and team collaboration, leading to a notable increase in sales performance.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
10.2015 - 11.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
- Coordinated merchandising, promoted new products and increased brand awareness.
General Merchandiser
Savemart
12.2010 - 06.2014
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
- Designed product displays to attract customers and increase sales.
- Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
- Implemented visual merchandising strategies that attracted customers and boosted overall store performance.
- Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
- Supported store management in daily operations such as scheduling staff shifts, handling cash registers, processing returns, or placing special orders.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise pallets to move in warehouse.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Checked product levels and recommended new purchases.
- Updated merchandise pricing to match new values and special promotional rates.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Picked and packed order items.
Assistant Deli Manager
Savemart
02.2007 - 12.2010
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
Education
Diploma - General Studies
West Jordan High
West Jordan, UT06.1998
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Inventory control
- Policy enforcement
- Strategic planning
- Inventory management
- Scheduling coordination
- Continuous improvement
- Business administration
- Document management
- Project management
- Financial management
- Business development
- Negotiation
- Production management
- Consulting
- Revenue benchmarks
- Safety
- Labor and food cost control
- Sales monitoring
- Safety reviews
- Positive attitude
- Team supervision
Timeline
Shift Supervisor
CVS Pharmacy
10.2015 - 11.2016
General Merchandiser
Savemart
12.2010 - 06.2014
Assistant Deli Manager
Savemart
02.2007 - 12.2010
Diploma - General Studies
West Jordan High