Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Schinze

Grand Marais,MN

Summary

Reliable, hardworking sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and marketing techniques.

Overview

5
5
years of professional experience

Work History

Customer Service Lead

Fisherman's Daughter
04.2022 - Current
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.

Jewelry Consultant

Shane Co.
07.2021 - 03.2022
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Mentored two new associates and coached on marketing techniques and engagement strategies, resulting in more than $450,000 in sales over course of 3 months.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Supported loss prevention goals by monitoring shopper behavior
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.

Salon Manager

Palm Beach Tan
07.2018 - 12.2021
  • Scheduled employees to maintain adequate coverage during business hours.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Recruited, trained and supervised 50+ employees.
  • Established long-term client relationships, increasing sales by 40% while developing additional opportunities through networking and referrals.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Promoted business through marketing initiatives and use of social media.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Education

Some College (No Degree) - Law Enforcement

Minnesota State University - Mankato
Mankato, MN

High School Diploma -

Waconia High School
Waconia, MN
06.2019

Skills

  • Product sales techniques
  • Cash Handling
  • Team development
  • Reports and analysis
  • Marketing
  • Staff Training
  • Decision Making
  • Planning and Coordination
  • Conflict resolution
  • Interpersonal Skills
  • Time Management
  • Client Engagement

Timeline

Customer Service Lead

Fisherman's Daughter
04.2022 - Current

Jewelry Consultant

Shane Co.
07.2021 - 03.2022

Salon Manager

Palm Beach Tan
07.2018 - 12.2021

Some College (No Degree) - Law Enforcement

Minnesota State University - Mankato

High School Diploma -

Waconia High School

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Angelina Schinze