Angelina Shushkevich
Renton ,WA
Summary
Results-focused at every job dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Originally from Ukraine
Fluently speaks and writes English , Ukrainian and Russian .
Overview
5
5
years of professional experience
Work History
Licensed Cosmetologist
Master Services
Kirkland, WA
04.2022 - 09.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
Teller
Wells Fargo And Personal Banker
Kirkland , WA
10.2021 - 03.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Financial Accounting Assistant
ATK Services
Kirkland, WA
04.2019 - 09.2021
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
Front Desk Receptionist
LA Fitness
Kirkland , WA
08.2017 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Notary of Washington
04.2021
Cosmetology - Facial Specialist
Beauty School
Florida Miami 10.2020
Accounting And Finance
Institute of Technology
Kirkland 03.2019
High School Diploma -
Dalloway High School
Arizona City, AZ06.2016
Skills
- Client Satisfaction
- Client Requirements
- Selling and Upselling
- Originality and Creativity
- Supply Ordering and Maintenance
- Maintaining Clean Work Areas
- Adaptable to Changing Client Needs
- Memorization Techniques
- Friendly Communication
- Social Media Platforms
- Customer Preferences
- Client Consultations
- Financial Records
- Paperwork Coordination
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Professional Relationships
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Telephone Management
- Call Transfers
- Social Media Content Creation
- Social Media Monitoring
Timeline
Licensed Cosmetologist
Master Services
04.2022 - 09.2022
Teller
Wells Fargo And Personal Banker
10.2021 - 03.2022
Financial Accounting Assistant
ATK Services
04.2019 - 09.2021
Front Desk Receptionist
LA Fitness
08.2017 - 03.2019
Notary of Washington
Cosmetology - Facial Specialist
Beauty School
Accounting And Finance
Institute of Technology
High School Diploma -
Dalloway High School
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