Angelina Silva

• Oversee daily operations of the Order Entry, Prior Authorization and PhilRx teams for optimal productivity, while fostering a culture of teamwork but also supporting each individual team member as they need.
• Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance.
• Ensure all activities performed by Order Entry, Prior Authorization and PhilRx teams are in compliance with established policies and procedures.
• Report daily data for prescription monitoring program (PMP) and resolve any errors that arise.
• Conduct regular performance evaluations and coach employees for growth and improvement.
• Supervise growing staff of thirteen, time-card maintenance and approval, time off requests, attendance points, scheduling, recruitment, training, and disciplinary actions including terminations.

• Monitor Priority Fill throughout the day, assigning and rotating team members into different queues depending on workload
• Provide informative knowledge to team members and other departments of Order Entry's workflow
• Manage and process all prescriptions for pill packs
• Sole processor for ARpak facility queue
• Communicate to Order Entry members of any changes or updates to our processes, ensuring streamlined workflow and departmental goals are met
• Assist team input and process prescriptions when needed
• Among various daily responsibilities required of position

• Input and process various prescriptions with strong commitment to accuracy, efficiency and service quality.
• Communicate with providers to verify medication dosages, refill authorizations and patient information.
• Set up and modify patient profiles to include current medications and insurance details.
• Demonstrate on occasion Order Entry procedures to transitioning technicians for training purposes.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Sole PCC/Technician whom assisted pharmacist with Medication Therapy Management (MTM) by managing patient profiles, initiating phone calls for scheduling appointments and submitting proper paperwork to complete the process.
• Responsible for text message communication (Simple Texting) with ARcare patients utilizing various data collecting programs.
• Answered incoming phone calls, address questions and needs of patients.
• Communicated with patients about prescriptions and medical conditions, drug allergies and/or arrange consultations with pharmacists.
• Reviewed and verified patients information and insurance provider information.

As a homemaker and caregiver to my intellectually disabled daughter, my variety of duties and responsibilities ranged from assisting my child in everyday tasks, setting and monitoring budgets, organizing and coordinating the day to day activities of the household while managing domestic concerns.

• Oversaw day to day operations including opening and closing of the store.
• Developed positive relationships with vendors to monitor and restock inventory.
• Kept record of invoicing, purchase orders and other financial responsibilities.
• Maintained a clean friendly working environment.