Angelina Silvas

The position requires the ability to stay organized in a fast-paced environment. I helped schedule for over 10 busy physicians while balancing patient needs and doctor availability. Coordinated all procedures within our ASC facility, and worked with Banner Health Cath Lab regarding additional procedure scheduling by fulfilling provider block time requirements. Completed daily orders for all scheduled cases with the hospital. Managed all Structural Heart procedures, ensuring patients stay within registry compliance. Additionally, I assisted with live calls, answering all patient questions and concerns and/or returning calls within 24 hours to fulfill patients' needs.

Customer Service:

• Assisting shoppers with locating products, answering questions, and providing a friendly, helpful shopping experience.
• Initiated friendly conversation with customers to determine level of assistance required.

Stocking and inventory:

• Restocking shelves and maintaining accurate inventory levels.

Team Collaboration:

• Communicating with coworkers and supervisors to ensure tasks are completed efficiently, and customer needs are met.

Store cleanliness:

• Keeping aisles, shelves, and checkout areas clean and organized, sanitizing surfaces, and handling spills promptly.
• Implemented visual merchandising standards, creating attractive displays to increase sales.

Within the three years of being at this practice, I had advanced from Front Desk to Medical Assistant and Surgery Scheduler. Due to my strong ambition for patient care and my ability to multitask, I have been able to achieve these milestones and become one of the great assets to my team.

Front Office, August 2019 – January 2021

• EMR system: Athena
• Scheduled for eight providers
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collected patient copays and responsibilities.

Medical Assistant, January 2021 – March 2022

• Roomed patients efficiently and in a timely manner.
• Obtained vitals and the patient's medical history, and updated it in the EMR.
• Assisted providers during exams and procedures, ensuring all instruments are sterile and adequately stocked in each room.

Procedure Scheduler, March 2022–June 2023

• Scheduled for 3 physicians
• Reviewed all pre- and post-procedure instructions with patients.
• Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
• Worked with operating facilities to schedule procedures on behalf of surgeons.
• Coordinated with representatives, and ensured they were notified for required cases.

• Welcomed customers, offering assistance to help find store items.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.