Angelina Slane
Runnemede,NJ
Summary
Retired professional interested in reentering the work force in an office or hospitality setting. Excellent communication and customer service skills with attention to detail. Punctual and accurate and can work in a fast paced environment. Over thirty years experience handling high inbound call volume.
Overview
16
16
years of professional experience
Work History
Temporary Employee
EmersonGroup
03.2021 - 2024
- Supported various businesses in as needed basis. Duties included but not limited to phones, date entry, cash handling and administrative support.
Legal Secretary/ Front Desk/Office Operations Assistant
Camden County Prosecutor's Office
09.2007 - 09.2017
- Answered high call volume.
- Screened visitors and responded to inquiries about Office procedures and directed them to appropriate personnel for their concerns.
- Scheduled conference rooms and maintained visitor's log daily.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Acted as liaison for information and requests for all Units for Office.
- Distributed and sorted all mail within entire Office.
- Ordered, maintained and distributed all Office supplies.
- Trained new personnel.
- Transferred to Trial Team Unit as promotion where all secretarial duties were preformed including telephone work, transcribing sworn statements and composing and mailing legal Subpoenas.
Call Center Representative Specialist
Jevic Transportation
07.2001 - 05.2008
- Entered orders for for shipment pickups for National Companies.
- Tracked shipments and problem solved for clients shipping freight for Trade Shows and guaranteed express deliveries.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in AS400 to track requests, document problems and record solutions offered.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Collaborated with Dispatchers and Management to correct mistakes, track shipments and handle damage claims.
- Maintained accurate and current customer account data with manual forms processing and digital information updates for assigned Fortune 500 clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Answered average of 30-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing shipment tracking information.
- Scored quality assurance rating of 98-100 %.
Education
High School Diploma -
Delsea Regional High School
Franklinville, NJ06.1973
Skills
- Clerical duties
- Training and mentoring
- Conflict and issue documentation
- Supply replenishment
- Problem-solving skills
- Time management
- File management
- Administrative support
Timeline
Temporary Employee
EmersonGroup
03.2021 - 2024
Legal Secretary/ Front Desk/Office Operations Assistant
Camden County Prosecutor's Office
09.2007 - 09.2017
Call Center Representative Specialist
Jevic Transportation
07.2001 - 05.2008
High School Diploma -
Delsea Regional High School