Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Solis Torres

Youngtown,AZ

Summary

Highly dependable and a self-motivated individual with a sound understanding of outstanding customer service. Bilingual with verbal and written abilities in English and Spanish. Experience in administrative support, appointment scheduling, as well as insurance verification. Eager to obtain a long-term position with a mission driven organization.

Overview

6
6
years of professional experience

Work History

Billing Specialist /Grievance Appeals Specialist

Destiny Springs
Surprise, AZ
05.2022 - Current
  • Verification and Eligibility
  • Accounts Receivables
  • Assisting Patients with applying for Az Ahcccs Medicaid
  • · Managing patient accounts with contact information, insurances and financial information in a confidential manner
  • Documents with notes in billing system and contains complete and accurate records concerning collections activity and adjustments for contractual allowances for the primary or secondary payer per the contract rules and regulations of that payer
  • · Answer questions and handle complaints from customers regarding bills
  • Compiled data on an ongoing basis concerning trends in appeals or grievances filed.
  • Provided oversight of appeals and grievances process, ensuring compliance with applicable regulations.
  • Evaluated proposed changes in policy that could affect the handling of appeals or grievances.
  • Provided guidance and support for staff members on how to respond appropriately during difficult customer interactions.
  • Prepared written responses to customers regarding the status of their appeal or grievance filings.

Shift Supervisor

CVS Pharmacy
Peoria, AZ
09.2023 - 06.2024
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Caregiver

The Gardens Assisted Living
Sun City, AZ
12.2021 - 05.2022
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Prepared and submitted resident progress notes ensured completed documentation in EMR system and immediately alerted RN and care provider teams of condition
  • Administered prescribed medications on a timely basis following care plan instructions.

Scheduler/Receptionist

Freedom Plaza Care Center
Peoria, AZ
06.2019 - 12.2021
  • Preformed administrative and clerical task
  • Multitasking handling incoming and outgoing telephone calls with an overall customer satisfaction
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Planned and delegated work to meet project and production goals.

Sales Representative

T-Mobile
El Mirage, AZ
10.2018 - 05.2019
  • Identified the customer’s needs and effectively understand and respond to the customer objections
  • Maintained knowledge of multiple carriers plans and compare with confidence to customers
  • Offered accessories and phone insurance to improve sales totals
  • Completed customer payments and answered account questions.

Education

High School Diploma -

Dysart High School
El Mirage, AZ
05-2019

Skills

  • Strong organizational skills with attention to detail
  • Team Player
  • Strong sense of responsibility and self-motivation
  • Success-oriented and outgoing with a positive attitude
  • Bilingual
  • Provides high level of support
  • Reliable
  • Customer Service Oriented
  • Willingness to learn new areas

Timeline

Shift Supervisor

CVS Pharmacy
09.2023 - 06.2024

Billing Specialist /Grievance Appeals Specialist

Destiny Springs
05.2022 - Current

Caregiver

The Gardens Assisted Living
12.2021 - 05.2022

Scheduler/Receptionist

Freedom Plaza Care Center
06.2019 - 12.2021

Sales Representative

T-Mobile
10.2018 - 05.2019

High School Diploma -

Dysart High School

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Angelina Solis Torres