Angelina Stacy
Dayton,OH
Summary
Customer-focused retail and service professional with 12+ years of experience in high-volume environments. Skilled in call handling, problem resolution, administrative support, accuracy, and multi-system navigation. Excels in delivering personalized customer experiences, promoting products, and supporting remote work standards—ideal for QVC Cornerstone’s Customer Service Specialist role.
Overview
25
25
years of professional experience
Work History
Homelines Team Associate
Walmart
01.2022 - Current
- Provided expert support to more than 100 customers each day, ensuring resolution of product-related questions, efficient return management, and seamless order processing.
- Oversaw daily processing of transactions, maintaining a high standard of accuracy to support operational efficiency.
- Executed merchandising recovery strategies and maintained precise inventory records to support sales growth initiatives.
- Redesigned checkout workflows to optimize service delivery and improve customer satisfaction.
- Implemented and upheld stringent safety compliance measures to ensure three-plus years of accident-free operations.
Retail Associate
Dollar Tree
01.2014 - 01.2017
- Provided daily assistance to more than 50 customers to enhance service satisfaction.
- Streamlined facilitation of POS transactions to support seamless retail operations.
- Managed inventory replenishment and performed cycle counts to maintain precise stock levels.
- Executed cleaning strategies for merchandising displays to improve visual appeal and customer experience.
- Enhanced team versatility by cross-training staff in cashiering, stocking, and customer service functions.
Hostess / Server
Waffle House
01.2012 - 01.2015
- Engineered seating solutions to enhance guest experience and minimize wait times during peak hours.
- Carried out financial transactions exceeding $3000 daily to ensure precision and reliability.
- Resolved service challenges to enhance team efficiency and customer satisfaction.
- Ensured compliance with sanitation regulations while delivering efficient service in a fast-paced environment.
Administrative Assistant & Cleaner
Keep It Clean
01.2001 - 01.2011
- Managed filing systems to safeguard confidential documents and streamline information retrieval.
- Responded to 50+ daily calls to facilitate client support and ensure timely resolution of inquiries.
- Orchestrated appointment scheduling and agenda preparation to facilitate leadership discussions.
- Collaborated with team members to streamline meeting processes and enhance productivity.
- Oversaw functionality of office equipment to ensure seamless operations and arranged timely repairs.
- Designed and produced professional presentations and documents to enhance communication effectiveness.
- Delivered tailored deep-cleaning services to enhance client satisfaction and maintain cleanliness standards.
Education
Associate Degree - undefined
Sinclair Community College
01.2016
Skills
- Customer Service
- High-Volume Call Handling
- Problem Solving & De-escalation
- Order Processing
- Refunds & Payments
- Multi-System Navigation
- Microsoft Office
- Product Promotion
- Accuracy & Compliance
- Time Management
- Communication
Timeline
Homelines Team Associate
Walmart
01.2022 - Current
Retail Associate
Dollar Tree
01.2014 - 01.2017
Hostess / Server
Waffle House
01.2012 - 01.2015
Administrative Assistant & Cleaner
Keep It Clean
01.2001 - 01.2011
Associate Degree - undefined
Sinclair Community College