Angelina Stoglin
Odessa,TX
Summary
Driven Customer Service representative with strong history of high quality skills and unlimited topnotch service and support in a professional manner. Well-qualified Administrator assistance with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Dispatcher
Cactus Wellhead
05.2022 - Current
- Improved response times by efficiently prioritizing and dispatching emergency
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Closely monitored dispatch board to triage and prioritize over Number daily emails.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Developed and accurately maintained department filing system.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Promoted a culture of continuous improvement by sharing best practices amongst team members and encouraging feedback on process enhancements.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Partnered with representatives from different carriers to arrange materials shipments.
Receptionist
Epic Collision
11.2020 - 01.2022
- Recommended products and services to members and educated customers about relevant offerings
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Utilized organization's computer system to look up and record information concerning member accounts
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Used clerical abilities to support needs of office staff and back up administrative team members
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Stayed on top of the whereabouts of all staff members throughout the day
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Adhered to all cash handling policies and procedures
- Collected payment for customer purchases.
Customer Service Representative
Security Bank/ AMB
07.2018 - 11.2020
- Recommended products and services to members and educated customers about relevant offerings
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Utilized organization's computer system to look up and record information concerning member accounts
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Answered incoming calls and assisted customers with questions
- Used upselling and cross-selling techniques to provide solutions to customer issues
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Updated customer accounts with new balance, payment, and transfer information
- Handled diverse customer needs to develop and retain loyal relationships
- Contributed to bank's successful referral program and used applicable technology and programs to effectively show results.
Member Service Supervisor
Sam's Club
07.2016 - 03.2020
- Mentored and motivated employees in regards to service quality, knowledge and performance
- Completed investigations of problems and discrepancies to resolve issues in a timely manner
- Assisted customers with understanding their benefits by providing thorough, knowledgeable and friendly explanations
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Managed cash stock and inventory balances accurately
- Recruited, hired, developed and retained retail talent for the company
- Built and maintained effective relationships with peers and upper management
- Excelled in exceeding daily credit card application goals
- Trained new employees on company customer service policies and service level standards.
Store Manager
Southwest Convenience Stores
11.2012 - 07.2015
- Resolved customer problems by investigating issues, answering questions and building rapport
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
- Reorganized the sales floor to meet company demands
- Delivered excellent customer service by greeting and assisting each customer
- Worked closely with the district manager to formulate and build the store brand
- Stocked and restocked inventory when shipments were received
- Determined staff promotions and demotions, and terminated employees when necessary
- Addressed customer inquiries and resolved complaints
- Maintained daily record of all transactions
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Completed weekly schedules according to payroll policies.
Customer Service Representative
Texas Health and Human Services Commission
07.2013 - 03.2015
- Guaranteed positive customer experiences and resolved all customer complaints
- Performed in-depth research to answer more complex questions.
Assistant Store Manager
Tiger Mart
07.2007 - 03.2010
- Mentored the team on effective upselling and cross-selling techniques
- Efficiently addressed customer issues to ensure quick and successful resolution
- Processed credit and debit card payments and returned the proper change for cash purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Received and processed cash and credit payments for in-store purchases
- Held each team member accountable for achieving brand and performance goals
- Communicated store policy violations to the leadership team in a timely manner.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX01.2006
Skills
- Adaptability
- Critical Thinking
- Time Management
- Team Coordination
- Dispatching Procedures
- Records Administration
- Microsoft Applications Proficiency
- Organization and Prioritization
- Multitasking Abilities
- Typing Speed
- Relationship Building
- Policy and Procedure Adherence
- Truck Unloading
- Attention to detail
- Business Operations Understanding
- Bookkeeping Support
Assessments
Medical receptionist skills, Proficient, 02/01/22, Managing physician schedules and maintaining accurate patient records
Timeline
Dispatcher
Cactus Wellhead
05.2022 - Current
Receptionist
Epic Collision
11.2020 - 01.2022
Customer Service Representative
Security Bank/ AMB
07.2018 - 11.2020
Member Service Supervisor
Sam's Club
07.2016 - 03.2020
Customer Service Representative
Texas Health and Human Services Commission
07.2013 - 03.2015
Store Manager
Southwest Convenience Stores
11.2012 - 07.2015
Assistant Store Manager
Tiger Mart
07.2007 - 03.2010
High School Diploma -
Theodore Roosevelt High School