Angelina Swank
Elk River,MN
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
Work History
Sales Associate
The Salvation Army Family Store & Donation Center
Elk River, MN
06.2021 - 10.2021
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Housekeeper
Country Inn & Suites By Radisson
Elk River, MN
04.2020 - 09.2020
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected furniture for damage or stains in between guest stays.
- Reported damage or theft of hotel property to management.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Team Member
Culver's Restaurant
Elk River, MN
01.2020 - 05.2020
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Recognized potential theft situations and alerted supervisor immediately.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Stayed informed of company and store updates from leadership.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Determined consumer needs to provide products and services appealing to larger market.
Skills
- Inventory Control
- Client Account Management
- Customer Needs Assessment
- Product Sales
- Order Processing
- Payment Processing
- Upselling
- Promotional support
- Problem-Solving
- Exceeds sales goals
- Self-Checkout Assistance
- Building rapport
- Money Handling
- Product Promotions
- Sales expertise
- Written and oral communication skills
- Goal-Oriented
- Service-oriented
- [Type] product knowledge
- Conflict Resolution
- Energetic self-starter
- Strategic Planning
- POS System Operation
- Teamwork and Collaboration
- Exceptional customer service
- Verbal/written communication
- Cash Handling
- Excellent communication skills
- Merchandise Display
- Relationship Building
- Professional Demeanor
- Customer Service
- Reading comprehension skills
- Inventory control procedures
- Complex Problem-Solving
- Flexible Schedule
- Merchandising knowledge
- Time Management
- Outgoing Personality
- Fraud Detection
- Money Transfer Systems
- Positive and professional
- Retail Store Operations
- Problem-solving skills
- Merchandising understanding
- Multi-tasking strength
- Guest Relations
- Superb time management
- Cash Register Operation
- Retail merchandising expertise
- Reliable and punctual
- Meeting deadlines
- Cash Handling Accuracy
- Negotiation Tactics
- Product Recommendations
- Listening Skills
- Loss Prevention
- Customer Assistance
- Product Knowledge
- Inventory Management
- Retail Merchandising
- Product and Service Sales
- Flexible Hours
- Decision-Making
- Goal Setting
- Security Practices
- Strong Communication and Interpersonal Skills
- Team Leadership
- Active Listening
- Marketing Strategies
- Interpersonal Skills
- Retail Metrics and Goals
Affiliations
- Participated in volunteer work for race track, Canterbury Downs. I served food, bussed tables, and handled customer issues.
- I have participated in sports my whole life, spanning from hockey, to equestrian vaulting.
Timeline
Sales Associate
The Salvation Army Family Store & Donation Center
06.2021 - 10.2021
Housekeeper
Country Inn & Suites By Radisson
04.2020 - 09.2020
Team Member
Culver's Restaurant
01.2020 - 05.2020