Angelina Tartaglia
Rochester
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Tim Hortons. Excelled in fast-paced environments, demonstrating exceptional time management and interpersonal skills. Proven track record of enhancing customer satisfaction through meticulous attention to detail and a strong work ethic. Skilled in social media management and adept at fostering positive relationships.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
California Rollin' Sushi Restaurant
05.2024 - Current
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Volunteer
Elementary School
12.2023 - Current
- Offered advice and support to students on how to best handle personal issues, stress and anxiety.
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Assisted with organization and supervision of after-school activities for students.
- Helped students with homework and gave additional tips on studying techniques.
- Helped teacher prepare instructional material and displays.
Barista
Tim Hortons
03.2023 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Greece Athena
Rochester06-2025
Skills
- Community volunteering
- Job shadowing
- Self-directed learning
- Time management
- Study techniques
- Reading comprehension
- Punctuality and work ethic
- Fast learner
- Social media management
Languages
American Sign Language
Professional Working
Timeline
Restaurant Hostess
California Rollin' Sushi Restaurant
05.2024 - Current
Volunteer
Elementary School
12.2023 - Current
Barista
Tim Hortons
03.2023 - Current
High School Diploma -
Greece Athena
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