Angelina Tawney

Agriculture Management

My Own Home Farm

Oakhurst, CA

08.2019 - Current

Maintained clean, trash-free workspaces to maximize productivity and safety.
Inspected equipment, and warming lamps to check compliance with safe operating levels.
Acted with integrity, honesty and knowledge to promote culture of farm care.
Purchased supplies and equipment to facilitate timely delivery of services.
Gained knowledge of company policies, protocols and processes.
Handled day-to-day customer or client questions via telephone or email.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained and developed personnel to improve safety, employee relations and resolve dangerous issues.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established team priorities, maintained schedules and monitored performance.
Used marketing strategies to promote exceptional customer service and create positive environment for employees and clients.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth economic operations.
Defined clear targets and objectives and communicated to other team members.
Encouraged other families and employees to present positive, exemplary image to customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.