Angelina Terry
Cincinnati
Summary
Accomplished Sterile Processing Technician with a proven track record at UC Health, adept in steam sterilization and high-level disinfection, enhancing surgical team efficiency by 30%. Skilled in communication, fostering team collaboration, and ensuring a sterile environment. Demonstrates exceptional ability in handling high-stress situations and promoting customer loyalty through empathetic dispute resolution.
Overview
7
7
years of professional experience
Work History
Sterile Processing Technician
UC Health
02.2022 - Current
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Team Leader
Burlington Coat Factory Warehouse
02.2020 - 02.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Service Representative
Lowes Distribution Center
04.2020 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Daycare Provider
A Brighter Start Childcare
08.2017 - 12.2019
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Education
High School Diploma -
Colerain High School
Cincinnati, OH05.2018
Certificate - Automotive Technology
Butler Technology And Career Development Schools
Hamilton, OH05.2018
Skills
- Steam Sterilization
- Decontaminating surgical instruments
- Decontamination procedures
- High-Level Disinfection
- Communication
- Team Player
Timeline
Sterile Processing Technician
UC Health
02.2022 - Current
Customer Service Representative
Lowes Distribution Center
04.2020 - 09.2020
Team Leader
Burlington Coat Factory Warehouse
02.2020 - 02.2023
Daycare Provider
A Brighter Start Childcare
08.2017 - 12.2019
High School Diploma -
Colerain High School
Certificate - Automotive Technology
Butler Technology And Career Development Schools