Angelina Thomas
North Pole,AK
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. I am also a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvement
05.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Drafted, finalized and submitted paperwork to complete sales.
- Interacted with customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Used customer insights to develop innovative sales strategies to increase sales.
Paint Associate
Lowe's Home Improvement
10.2021 - 06.2022
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Actively engaged customers to gather information on current and future paint projects.
- Was able to see incoming inventory and give customers estimated times on product arrival.
- Trained and mentored new associates by modeling customer service methods, product knowledge and check out techniques.
Customer Service Associate
Lowe's Home Improvement
06.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Manager on Duty
McDonald's
06.2017 - 04.2018
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Crew Member/ Trainer
McDonald's
09.2015 - 06.2017
- Trained other employees in customer service, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
Education
No Degree - Social Sciences
Barstow Community College
Barstow, CAHigh School Diploma -
North Thurston High School
Lacey, WA06.2017
Skills
- Persuasive Negotiations
- Client Needs Assessment
- Loyalty Building
- Large Caseloads
Timeline
Pro Sales Specialist
Lowes Home Improvement
05.2022 - Current
Paint Associate
Lowe's Home Improvement
10.2021 - 06.2022
Customer Service Associate
Lowe's Home Improvement
06.2021 - 10.2021
Manager on Duty
McDonald's
06.2017 - 04.2018
Crew Member/ Trainer
McDonald's
09.2015 - 06.2017
No Degree - Social Sciences
Barstow Community College
High School Diploma -
North Thurston High School