Angelina Thomas
Maywood,IL
Summary
Highly-motivated and compassionate nurse with a knack of providing positive bedside patient care services. Excellent track record of providing residents and clients with assistance in daily activities. Tenacious and resourceful individual who has a positive attitude aimed at creating a positive atmosphere in a healthcare environment. Utilize my knowledge and experience with data entry to ensure the proper recording of customer interactions while offering customers the in-depth technical knowledge I possess to assist with any problems they encounter.
Developed skills in time management and customer service in transportation setting. Capable of navigating efficiently and maintaining vehicle safety standards, ready to transition into new field. Looking to apply these skills in dynamic and fast-paced environment.
Offering dependable and punctual approach to each task, eager to learn and grow in transportation environment. Brings strong grasp of road safety principles and basic vehicle maintenance, which will be quickly enhanced through hands-on experience. Ready to use and develop adept navigation skills and time management in Desired Position role.
Overview
15
15
years of professional experience
Work History
Agency Cna
Shiftkey
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Scheduling Coordinator
Alden Healthcare
08.2022 - 01.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
CNA/Receptionist
Lexington Health Care
09.2015 - 07.2022
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Maintains security by following procedures, monitoring logbook, issuing visitor badges
- Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Maintains patient stability by checking vital signs and weight; testing; recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
Retail sales associate
Sears
06.2015 - 11.2017
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
CNA
Elm brook Nursing Home
12.2012 - 09.2013
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
- Complied with HIPAA standards in all patient documentation and interactions
CNA FOR CHILDREN
Misericordia Home
01.2010 - 11.2010
- Comforted patients and provided them with reassurance and encouragement
- Documented resident records on daily flow sheets
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Facilitated games and other activities to engage clients
Education
CNA graduate - undefined
Samland Institute
09.2007
General -
Austin High School
231 North Pine06.2001
Skills
- Microsoft Office
- CPR Certified
- Organized
- Creativity
- Service solutions experts
- Strong problem solving ability
- Detail Oriented
- Multi-Tasking
- Excellent customer service skills
- Patience
- Clear communication skills
- Fast learner
- Problem-solving
- Strong work ethic
- Time management skills
- Attention to detail
- Schedule management
- Staff coordination
- Critical thinking
Timeline
Agency Cna
Shiftkey
01.2024 - Current
Scheduling Coordinator
Alden Healthcare
08.2022 - 01.2024
CNA/Receptionist
Lexington Health Care
09.2015 - 07.2022
Retail sales associate
Sears
06.2015 - 11.2017
CNA
Elm brook Nursing Home
12.2012 - 09.2013
CNA FOR CHILDREN
Misericordia Home
01.2010 - 11.2010
CNA graduate - undefined
Samland Institute
General -
Austin High School