Angelina Valerin
Lake Elsinore,CA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Tilly's Clothing Store
Rancho Santa Margarita, CA
07.2022 - 02.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Assistant Store Manager
Windsor Fashions
Irvine, CA
01.2022 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
Receptionist Manager
Miami West Property Services
Irvine, CA
01.2021 - 01.2022
- Organized and scheduled meetings for staff members and external stakeholders.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
- Coordinated travel arrangements for personnel as needed.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
Education
High School Diploma -
Portola High School
Irvine, CA05-2022
Skills
- Loss Prevention
- Store Organization
- Records Management
- Department Oversight
- Operations Oversight
- Stock management
- Customer Relations
- Problem-Solving
- Customer experience
- Relationship building and management
- Retail Operations
- Staff Management
- Sales Growth
- Behavioral Management
- Report Writing
- Data Entry
- Customer Service
- Office Administration
- Administrative Support
- Scheduling and calendar management
- Clerical Support
- Document Management
Languages
English
Professional
Timeline
Assistant Store Manager
Tilly's Clothing Store
07.2022 - 02.2024
Assistant Store Manager
Windsor Fashions
01.2022 - 06.2023
Receptionist Manager
Miami West Property Services
01.2021 - 01.2022
High School Diploma -
Portola High School