Angelina Vences
Tooele,UT
Summary
I am excited to apply for the position at Select Health and I am confident in my ability to provide exceptional service to Select Health's members. I have an extroverted personality and strive to always have a positive attitude. I am a strong team member and thrive when working with others. I’m knowledgeable in clinical skills and in providing great customer service. I can handle multiple tasks with excellent time management skills.
I am seeking this Member Advocate Trainer position that offers a professional setting to utilize my interpersonal, organization and problem-solving skills. Ready to help my team achieve company goals and go above and beyond for each member and each caregiver. My career goal is to become a Travel Registered Nurse, in hopes of making a difference in peoples lives. I am eager to be a part of Select Health's mission in helping others live the healthiest life possible.
Overview
1
1
year of professional experience
Work History
Member Advocate
Select Health Insurance
06.2023 - Current
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Educated members on available resources and services, increasing their engagement with the organization.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
Education
High School Diploma -
Digital Education Center
211 S. Tooele Boulevard06.2022
Skills
- Assertiveness
- Prioritization and Time
Management - Multitasking and Organization
- Customer Service
- Reliable and understanding
- Strong communication skills
- Relationship Building
- Empathy & patience
- Microsoft Office
- Documentation and
Reporting - Critical Thinking
- Appointment Setting
- HIPPA and OSHA training
- Problem-Solving
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Member Advocate
Select Health Insurance
06.2023 - Current
High School Diploma -
Digital Education Center
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