Angelina Villa
Sunnyvale,CA
Summary
Motivated individual willingness to take on challenging roles. Dependable team leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Crumbl Cookies
Cupertino, California
12.2024 - Current
- Create plans to propose solutions to problems related to efficiency, costs or profits.
- Upheld company standards and compliance requirements for operations.
- Completed opening and closing duties to facilitate business operations.
- Coach team members to increase productivity and reduce workplace accidents.
- Enforce store policies regarding returns, exchanges, refunds, discounts.
- Maintain positive working relationship with fellow staff and management.
- Delegate tasks to employees and monitored activities and task completion.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Identified opportunities for operational improvements and communicated them to management.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Conducted regular inventory checks to maintain accurate stock levels.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained new employees on company policies, procedures, and job duties.
- Coached and trained employees and managed daily work assignments to enhance operations
- Issued break/lunches to team time accordingly
- Handle customer inquiries professionally and effectively
- Mix the dough for cookies and bake cookie
- Insure all cookies being given to the customer are in good quality (baked throughly and topped correctly & neatly)
Valet Attendant
Corinthian Parking & Transportation
Campbell, California
04.2024 - 11.2024
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Managed a site by myself with 60 cars
- Gave out breaks/lunches to my team time accordingly
- Also did EV valet, we would take in 40-50 cars each day. We would charge each car for 3 hours and rotate remaining cars that needed to be charged.
- Made sure we filled every parking spot safely and efficiently
- Keep keys in order and at the podium
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responded to questions about local area and company services.
- Greeted customers and took car keys to park vehicles in available spots.
- Directed drivers around obstacles in the parking lot while guiding them into available spots.
- Reported unusual or unsafe situations to security for immediate attention.
- Organized and coordinated the flow of traffic in and out of the parking lot.
- Greeted customers and opened car doors to enhance service.
- Positioned and removed barricades to open or close parking areas.
- Inspected customer vehicles for pre-existing damage prior to parking them.
- Followed all company policies regarding safety procedures at all times.
- Effectively handled customer complaints/inquires
Shift Lead
Noah's New York Bagels
San Jose, California
06.2023 - 03.2024
- Handled customer complaints/inquiries with composure and in accordance with company guidelines.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Checked orders for quality and completeness.
- Gave out breaks/lunches time accordingly
- Assigned tasks to the team to create an efficient workplace
- Prepared and maintained bagel display case
- Baked bagels, bread, pastries
- Inventory/labor & sales
- Issued refunds
- Bank deposits
- Prepared catering orders
- Trained new employees
- Conducted interviews
- Completed opening and closing duties to facilitate business operations.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Maintained positive working relationship with fellow staff and management.
Bakery/Service Deli Clerk
Nob Hill Foods
Merced
05.2021 - 05.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests
- Followed all safety guidelines while handling knives, slicers, ovens and other kitchen equipment.
- Prepared sandwiches, salads, hot bar food items and sliced meats & cheeses
- Prepared and maintained displays for deli and bakery departments
- Cake decorating
- Baking cookies, bread, donuts, pastries
- Packaged/labeling bakery and deli items
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Greeted customers in a friendly manner and provided excellent customer service.
- Processed payments on cash register and counted back bills and change to customers.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Crew Member
Little Caesars Pizza
Merced, California
06.2020 - 05.2021
- Informed customers about daily specials
- Upheld high standards of productivity and quality in operations.
- Prepared online and in store orders efficiently and to the best quality
- Prepared dough for the day
- Counted inventory
- Counted registers and safe/bank deposits
- Help train new employees
Education
Licensed Esthetician -
Sierra College of Beauty
Merced, California04-2023
High School Diploma -
El Capitan High School
Merced, California06-2021
Skills
- Teamwork
- Excellent communication
- Active listening
- Problem-solving abilities
- Shift checklists
- Shift leadership
- Crew coordination
- Inventory counts
- Team motivation
- Cash handling
- Positive attitude
- Staff motivation
- Goal setting
Certification
- Food handlers valid until 2027
Timeline
Shift Lead
Crumbl Cookies
12.2024 - Current
Valet Attendant
Corinthian Parking & Transportation
04.2024 - 11.2024
Shift Lead
Noah's New York Bagels
06.2023 - 03.2024
Bakery/Service Deli Clerk
Nob Hill Foods
05.2021 - 05.2022
Crew Member
Little Caesars Pizza
06.2020 - 05.2021
Licensed Esthetician -
Sierra College of Beauty
High School Diploma -
El Capitan High School