Angelina Volchinskaia
NY
Summary
Wellness-oriented professional with 6 years of experience in patient advocacy and crisis management. Recognized for building strong, trusting relationships with both medical staff and patients. Skilled in conflict resolution and patient engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Operations and Patient Support Manager
New Life OB/GYN
06.2022 - Current
- Cultivating positive work environment, improving staff retention
- Providing compassionate support to patients, enhancing overall experience and satisfaction
Medical Office Supervisor
Gregory Shifrin PC
02.2023 - Current
- Overseeing daily operations, ensuring efficient workflow and compliance with medical protocols
- Implementing process improvements, resulting in enhanced patient care
- Mentoring junior staff, promoting professional growth
- Addressing patient concerns promptly, maintaining a satisfactory office environment
Patient Care and Wellness Coordinator
Special Touch Home Care Services
01.2022 - 04.2022
- Fostered strong relationships with medical staff and patients
- Coordinated interdisciplinary care teams, enhancing treatment effectiveness and patient comfort
- Optimized care delivery, resulting in measurable improvements in patient outcomes
Youth Learning Advisor
Brooklyn Public Library
04.2018 - 10.2019
- Guided youth in educational programs, encourage literacy and critical thinking
- Developed innovative learning strategies, increasing program engagement substantially
- Mentored diverse youth groups, providing academic and personal support
Education
Associate of Science - Business Administration
Cuny Borough of Manhattan Community College
Bachelor of Arts - Psychology
City College of New York
05.2026
Skills
- Physical/Mental Health Promotion
- Patient Advocacy
- Conflict Resolution
- Reliability
- Active listening
- Coaching and mentoring
- Relationship building
- Organizational skills
Certification
Registered Behavior Technician (RBT) Certification
Student Member of American Psychology Association (APA)
Languages
English
Native or Bilingual
Russian
Full Professional
Timeline
Medical Office Supervisor
Gregory Shifrin PC
02.2023 - Current
Healthcare Operations and Patient Support Manager
New Life OB/GYN
06.2022 - Current
Patient Care and Wellness Coordinator
Special Touch Home Care Services
01.2022 - 04.2022
Youth Learning Advisor
Brooklyn Public Library
04.2018 - 10.2019
Associate of Science - Business Administration
Cuny Borough of Manhattan Community College
Bachelor of Arts - Psychology
City College of New York
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