Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina Wallace

Keizer

Summary

Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with a variety of professionals to support daily functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. Is eager to learn new skills and launch a career with Open Dental Software.

Overview

13
13
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
01.2016 - Current
  • Answered incoming phone calls and addressed questions from customers, insurance company representatives, and healthcare providers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Counted, measured, and compounded medications following standard procedures.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Lead Line Cook

Gayle's Italian Market
04.2015 - 12.2016
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
  • Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.

Bank Teller

Wells Fargo
01.2014 - 04.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Meat and Seafood Clerk

Super One Foods
06.2012 - 11.2013
  • Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
  • Managed daily shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery effectively.
  • Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers diligently.
  • Conducted regular temperature checks to ensure food safety standards were consistently met in all areas of the department.
  • Supported the smooth operation of the store by assisting in other departments when necessary to meet customer needs effectively.
  • Assisted with inventory management to minimize waste and maintain optimal freshness levels of meat and seafood products.
  • Upheld company merchandising standards with creative product arrangements that caught customers'' attention while shopping instore.
  • Anticipated fluctuations in customer demand by monitoring seasonal trends, resulting in better preparation for peak shopping times.

Education

Associate of Arts - Science

Walla Walla Community College
Walla Walla, WA

Skills

  • Problem-solving skills
  • Maintaining records
  • Attention to detail/Pattern recognition
  • HIPAA compliance
  • Team collaboration, including staff training and development
  • Insurance processing
  • Troubleshooting malfunctioning equipment
  • Regulatory compliance
  • Data entry
  • Cash register operations
  • Creative thinking

Timeline

Senior Certified Pharmacy Technician

Walgreens
01.2016 - Current

Lead Line Cook

Gayle's Italian Market
04.2015 - 12.2016

Bank Teller

Wells Fargo
01.2014 - 04.2015

Meat and Seafood Clerk

Super One Foods
06.2012 - 11.2013

Associate of Arts - Science

Walla Walla Community College

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Angelina Wallace