Angelina Walters

• Analyzed financial statements to determine appropriate levels of coverage for clients.
• Conducted periodic audits of policy documents to ensure accuracy of information maintained.
• Maintained accurate records of all transactions related to insurance policies.
• Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
• Responded to customer inquiries and problems to promote great service.
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Took surveys and quotes to compare pricing, to get our customers the best deal.
• Lots of customer service and answer many calls.
• Worked very efficient and finished things in a timely manor in fast paced field.

• Helped large volume of healthcare clinicians every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Advertised job opportunities on social media platforms and job boards.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Studied job descriptions and qualifications to determine applicant requirements.
• Developed recruiting strategies to identify qualified candidates and build network.

• Lots of cold calling and keep organization skills when working with high numbers of people.

• Verified applicant references and employment details
• Operated and maintained applicant tracking and candidate management systems
• Utilized Indeed and HubSpot to recruit new employees
• Coordinated schedules to arrange interviews with applicants.

• Conducted primary source verifications such as background checks and board certifications
• Planned, monitored, and appraised employee work results by training managers to coach and discipline employees
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
• Improved office efficiency by effectively managing internal communications and correspondence
• Proficient in Clear care, HHA Exchange, and KanTime.

• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
• Ran errands for patients, did shopping and picked up other necessities
• Answered patient assistance calls, assessed needs, and offered qualified support.

• Helped customers complete purchases, locate items and join reward programs
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Welcomed customers and helped determine their needs
• Worked flexible schedule and extra shifts to meet business needs
• Tallied cash drawer at beginning and end of each work shift
• Greeted customers entering store and responded promptly to customer needs.