angelina ward

Work History

General Manager

38 West Collection

05.2019 - Current

Time management and Staffing
Drive Sales goals and KPI's
Issue management and report writing (such as disciplinary action forms)
Manage stock levels and inventory on sales floor
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Developed and maintained relationships with customers and suppliers through account development
Implemented operational strategies and effectively built customer and employee loyalty
Developed and implemented strategies to increase sales and profitability
Monitored daily cash discrepancies and inventory shrinkage
Negotiated price and service with customers and vendors to decrease expenses and increase profit

Store Manager

Aaron's Sales And Lease

10.2017 - 03.2019

Manage store to achieve planned growth and profit goals
Ensure that Quality Control Calls are completed on all new lease agreements within 1 business day of delivery
Ensure that all company vehicles are maintained within safe operating standards
Ensure all returned merchandise is certified, reclassified and priced
Recruit, hire, train and develop best team of associates for store to ensure efficient and successful operations
Ensure execution of all customer service programs, company guidelines and policies
Maximized performance by monitoring daily activities and mentoring team members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Rotated merchandise and displays to feature new products and promotions
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Provided weekly work schedules to employees to accommodate business demands and vacation requests
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Walked through store areas to identify and proactively resolve issues negatively impacting operations
Processed payments for credit and debit cards and returned proper change for cash transactions
Implemented business strategies, increasing revenue and effectively targeting new markets

Video Repair Agent

Spectrum

04.2017 - 10.2018

Coach and developed team of call center representatives in fast-paced, dynamic call center environment
Responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service
Contribute to Company vision of being industry leader in customer service through quality, commitment, courtesy and teamwork
Actively and consistently support all efforts to simplify and enhance customer and employee experience
Effectively lead team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills
Monitor individual and team performance to ensure performance and quality standards are met or exceeded
Assist team with escalated customer issues
Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching
Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives
Provide on-going coaching and on-the-job training
Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed
Ensure Kronos payroll system is properly accounted for and accurately updated for team
Performs other duties as requested by management

Dispatcher/Manager

Communicar Inc

04.2010 - 08.2017

Schedule and dispatch workers and service vehicles to appropriate locations according to customer requests, specifications, or needs, using dispatching application or telephones
Relay work orders, messages, and information to or from drivers
Determines types or amounts of vehicles and personnel required according to work orders or specifications
Keeps customers informed by answering questions
Updates job knowledge by participating in educational opportunities
Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Performs other duties and responsibilities as required or requested
Maintain punctuality and performance of fleet routes
Exercise Passenger Sensitivity
Document Driver Performance, Routes discrepancies, Breakdowns, Accidents, etc.
Customer Service
Enforce Company Policies and Procedures
Promote Safe Driving Habits

Summary

Overview

Work History

General Manager

Store Manager

Video Repair Agent

Dispatcher/Manager

Education

Bachelor's degree - Liberal Arts & Sciences

High School Diploma -

Skills

Timeline

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