Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Westfall

Pagosa Colorado ,CO

Summary

Dynamic and results-oriented professional with extensive experience in customer service and security management, notably at McDonald's and in the supermarket sector. Excelled in multitasking and organization, enhancing team productivity and customer satisfaction. Demonstrated leadership and problem-solving skills, significantly improving security protocols and operational efficiency. Proven track record of fostering teamwork and collaboration, achieving a safer and more engaging customer environment.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonald's
11.2024 - 01.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Security Assistant

Supermarket
06.2024 - 09.2024
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Ensured public safety through rapid response and appropriate action to emergency alerts.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
  • Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
  • Streamlined communication between security team members, resulting in improved coordination during critical incidents.
  • Collaborated with law enforcement agencies to share information and improve overall security efforts.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
  • Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
  • Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
  • Ensured compliance with local regulations governing private security operations through meticulous record-keeping and regular audits.
  • Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
  • Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
  • Assisted in the coordination of multi-agency drills designed to test emergency response capabilities.
  • Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
  • Enhanced security measures by implementing access control systems and surveillance equipment.
  • Analyzed security data to identify patterns and prevent future incidents.
  • Enhanced emergency preparedness with thorough review and updates to evacuation procedures.
  • Improved team efficiency by organizing shift schedules and ensuring all areas were adequately covered.
  • Conducted background checks for new hires to maintain secure work environment.
  • Assisted in development of company-wide security policy, aligning with industry best practices.
  • Improved facility security by conducting regular patrols around premises.
  • Maintained accurate logs of all security incidents to assist in future investigations.
  • Increased employee compliance with security measures through engaging educational programs.
  • Increased staff awareness on security protocols, leading training sessions on best practices.
  • Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
  • Streamlined visitor check-in process, reducing wait times and improving overall satisfaction.
  • Facilitated communication between different departments to address security concerns swiftly.
  • Collaborated with law enforcement during investigations, providing crucial information from security footage.
  • Coordinated with external security firms during high-profile events to ensure comprehensive coverage.
  • Delivered detailed reports on security breaches, contributing to development of stronger defense strategies.
  • Enhanced physical security measures, overseeing installation of advanced locking mechanisms.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Reduced incidents of unauthorized access by regularly updating security protocols.
  • Responded to alarms and emergencies, taking immediate action to mitigate risks.

Education

Dulce High School
Dulce, NM
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities

Timeline

Crew Member

McDonald's
11.2024 - 01.2025

Security Assistant

Supermarket
06.2024 - 09.2024

Dulce High School

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Angelina Westfall