Angelina Zenon
Fargo,ND
Summary
Organized and results-driven Scheduling Manager with a proven track record in the strategic planning and execution of complex schedules. Versed in optimizing resources, improving productivity, and managing project timelines. Strong skills in team collaboration, communication, and problem-solving used to drive operational efficiency. Significant contribution towards streamlining processes and maximizing utilization in previous roles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scheduling Manager
All Embracing Home Care
Grand Forks, ND
10.2022 - 08.2024
- Reviewed feedback from customers regarding their experience with the scheduled crews.
- Resolved conflicts between employees regarding shift rotations or assignment changes on time.
- Prevented double bookings and set aside appropriate time in between shifts.
- Utilized computer software applications such as Microsoft Office Suite, Outlook, and WellSky for data entry, tracking, and generating reports.
- Developed and maintained accurate records of employee scheduling.
- Monitored shift changes to ensure efficient coverage at all times.
- Collaborated with department managers to adjust shifts as needed.
- Resolved conflicts between staff members regarding scheduling issues.
- Ensured compliance with labor laws, collective bargaining agreements and company policies related to scheduling.
- Created weekly schedules for employees based on availability and workload requirements.
- Communicated schedule changes to employees in a timely manner.
- Tracked vacation requests, sick days and other absences to optimize staffing levels.
- Implemented strategies to reduce overtime costs while maintaining quality customer service standards.
- Conducted regular meetings with staff members to discuss upcoming events or changes that may affect their work schedule.
- Worked closely with Human Resources department on various projects related to workforce management initiatives such as job rotation or flexible working arrangements.
Aging Serves Coordinator/Caregiver Attendant
All Embracing Home Care
Grand Forks, ND
07.2020 - 08.2024
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Monitored inventory levels and ordered additional supplies as needed.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
A/R Specialist
Altru Health System
Grand Forks, ND
10.2017 - 06.2019
- Assists patients with their written, telephone or in person inquiries for the clinic and hospital billing system
- Reviews, edits, prepares and submits insurance claims to the appropriate party
- Identifies claims which cannot be transmitted and requests paper claims (UB and CMS 1500) from the appropriate system
- Reviews and monitors insurance EOB's and denials to ensure proper payment
- Tracks pending eligibilities and unpaid claims from the work queue daily
- Works credit balances and under payment work queues daily
- Analyzes, edits and reviews accounts 5 highest dollars and 5 oldest on each assigned work queue on a daily basis
- Phones third party payers and checks websites to ascertain reason for non-payment of claims 45 days past the filing date
- Demonstrates sound working knowledge of government regulations and other insurers' requirements, and monitors insurance bulletins and newsletters
- Reviews insurance correspondence and fills out questionnaires
- Acts as a back up to co-workers by assisting with all job duties as needed or directed by Insurance Representative or Supervisor
- Assists the Manager/Supervisor in defining new requirements, suggesting solutions and testing additional systems or enhancements, and identifies delays, inefficiencies and errors which hinder the claim process.
Medical Assistant
Tammy E. Novak, M.D
01.2008 - 01.2013
- Successfully managed administrative responsibilities (phone handling, appointment scheduling, medical record maintenance, patient processing, and billing), resulting in consistent recognition for enabling doctors to prioritize their patients' health concerns.
- Conducted accurate patient assessments, recording medical histories and vital signs. Demonstrated proficiency in performing various procedures such as venipuncture, injection administration, urinalysis, and hemocult testing.
- Coordinated setup and assisted healthcare professionals during procedures and surgeries
- Revamped the website and established an advanced scheduling system.
- Managed the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
- Implemented a quality assurance and control program for the practice.
- Lowered monthly overhead by 12%, while simultaneously improving patient care/satisfaction through strict adherence to HIPAA, CLIA and OSHA regulations.
- Demonstrated calm and effective responses in emergency scenarios, providing immediate comfort to patients.
- Worked closely alongside Quest, Labcorp, and North Shore laboratory.
- Responsible for the setup, updating, and sending/retrieving of lab equipment.
- Arranged and structured the entire inventory.
- Supported patients and physician by offering translation services in both English and Spanish.
- Managed performance of receptionists and medical assistants.
- Played an active role in coordinating and assisting with several procedures.
- Led the coordination of operations at Novak's Hope Clinic, ensuring delivery of healthcare services to uninsured women.
- Implemented electronic medical record system by digitizing paper charts.
- Give patients results.
- Enhanced efficiency in call prioritization.
- Ensured accurate and efficient shipment of specimens to the laboratory.
- Explained treatment procedures and physicians' instructions.
- Administered medications under physician's supervision.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Handled general office duties to support administrative staff during peak hours.
- Prepared treatment rooms for patient examinations.
Surgical Coordinator/Receptionist
St. George Eye Center
01.2006 - 01.2008
- Greet patients with a friendly demeanor
- Answer phone, take accurate massages
- Efficiently pull and fill charts, fax necessary documents
- Quickly and efficiently handled cash transactions and balanced cash drawers
- Utilized bilingual skills (English/Spanish) when necessary to assist patients and the physician when translation is needed
- Confirm and update patient's information
- Schedule patient's surgery
- Order Office supplies
- Open and close office.
Education
Diploma in Medical Assisting -
Olympia College Skokie
Skokie, IL01.2006
Skills
- Vital Signs
- EMR
- Patient Care
- Injections
- Word Processing
- Excel
- Microsoft Word
- Microsoft Outlook
- Accounts Receivable
- Medical Billing
- Accounts Payable
- Report Generation
- Bilingual
- Performance Reviews
- Schedule Management
- Calendar Management
- Employee Scheduling
- Time management abilities
- Service Scheduling
Certification
- CPR
- BLS
References
References available upon request.
Timeline
Scheduling Manager
All Embracing Home Care
10.2022 - 08.2024
Aging Serves Coordinator/Caregiver Attendant
All Embracing Home Care
07.2020 - 08.2024
A/R Specialist
Altru Health System
10.2017 - 06.2019
Medical Assistant
Tammy E. Novak, M.D
01.2008 - 01.2013
Surgical Coordinator/Receptionist
St. George Eye Center
01.2006 - 01.2008
Diploma in Medical Assisting -
Olympia College Skokie