Angelina Cecilia Kanani Osako Fuentes
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Willing to learn in a fast pace environment given the right opportunity. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Hospitality Host/Office Manager
Sycuan Casino Resort
07.2016 - Current
- Conducted regular meetings with staff members to review performance metrics, set goals for improvement, identify areas of success, address challenges faced collectively as a team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
Assistant Store Manager
SKECHERS Factory Outlet
03.2010 - 06.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
Seaport Village Shell Co Limited
01.2007 - 03.2010
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier Team Lead
Toys"R"Us
02.2006 - 01.2007
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Bachelor of Science - Criminal Justice
Southwestern College
Chula Vista, CA06.2014
High School Diploma -
Morse High School
San Diego, CA06.2005
Skills
- Strong organizational skills
- Exceptional communication
- Team player attitude
- Staff hiring
- Hotel Training Certified for Sycuan
- Office Administration
- Fast Learner
Timeline
Hospitality Host/Office Manager
Sycuan Casino Resort
07.2016 - Current
Assistant Store Manager
SKECHERS Factory Outlet
03.2010 - 06.2016
Sales Associate
Seaport Village Shell Co Limited
01.2007 - 03.2010
Cashier Team Lead
Toys"R"Us
02.2006 - 01.2007
Bachelor of Science - Criminal Justice
Southwestern College
High School Diploma -
Morse High School
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