Angelina Gina Ortiz
Tustin,CA
Summary
Dynamic Security Officer with extensive experience at Allied Universal, recognized for enhancing safety protocols and reducing theft incidents through effective access control. Skilled in crisis management and superior customer service, I excel in high-pressure environments, ensuring the security of personnel and property while fostering a welcoming atmosphere.
Diligent Security Superviser with 3 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
04.2019 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
Allied Universal - Irvine Train Staion
06.2022 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Supervisor
Allied Universal Foothill Regional Medical Center
05.2020 - 03.2023
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted regular patrols of facility to detect and deter security threats.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Recorded incident reports with detailed accounts of occurrences.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Professional Security Officer
Allied Universal Kindred Hospital
05.2019 - 04.2020
- Responded swiftly to alarms or emergencies, mitigating potential damage or loss due to timely intervention.
- Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
Education
GED -
Rio Contigo
Santa Ana, CA08-1993
Skills
- Patrol operations
- Detail-oriented
- Physical fitness
- Complex Problem-solving
- Surveillance
- Conflict de-escalation
- Superior customer service
- Access control
- Personnel screening
- Security equipment operation
- CCTV surveillance
- Emergency response
- CCTV monitoring
- Incident reporting
- General security
- Report writing
- Crisis management
- Threat assessment
- Visitor tracking
- Security screenings
- Threat management
- Access control management
- Dispatch
- Crisis intervention training
- Active shooter training
- Cybersecurity awareness
- Security systems
- Alarm monitoring
- Interior and exterior patrol
- Shift work experience
- Premises patrol
- Workplace violence prevention
- Bomb threat procedures
- Investigative tools
- Access badge distribution
- Building lockdown coordination
- Fire safety training
- Emergency evacuation procedures
- Hazardous materials response
- First aid and CPR certified
- Work ethic
- Punctuality
- Patrolling
- Emergency awareness
- Workplace safety
- Reliability
- Reporting skills
- Sensitive information handling
- Verbal and written communication
- De-escalation techniques
- Perimeter security
- ID verification
- Security camera monitoring
- English fluency
Certification
- Health Essentials Category 1, 2, Allied Universal Edge Training January 2025
- Introduction to Health Care Allied Universal Edge Training January 2025
- Driver Training Program Ailed Universal Edge Training February 2025
- Gulf Cart Driver Training Program (SPV) Ailed Universal Edge Training August 2023
- Interpersonal Communications Ailed Universal Edge Training January 2025
Timeline
Security Officer
Allied Universal - Irvine Train Staion
06.2022 - 01.2025
Security Supervisor
Allied Universal Foothill Regional Medical Center
05.2020 - 03.2023
Professional Security Officer
Allied Universal Kindred Hospital
05.2019 - 04.2020
Security Officer
Allied Universal
04.2019 - Current
GED -
Rio Contigo
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