Angelina P Torres
TAMARAC
Summary
Dependable administrative and accounting professional with more than 25 years of acknowledge, recognized for his reliability, integrity and ability to learn quickly. Highly skilled in continuous improvement and quality processes, with a high level of commitment, analytical capacity. Dedicated with a strong work ethic and teamwork nature.
Overview
19
19
years of professional experience
Work History
Accounting Assistant
Waste Cost Solutions
02.2020 - 12.2023
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Completed weekly commission payroll for company employees.
- Supported financial director with special projects and additional job duties.
- Self-manage my positions. Implement performance controls with the creation of key performance indicators..
- Prepared internal financial reports and monitoring, evaluation of accounts payable and accounts receivable operations.
Customer Service Representative
Answerin Service Care
01.2018 - 08.2023
- Was the primary agent for service in Spanish, for all our clients from different industries throughout the country.
- Provided excellent customer service by answering Spanish speakers calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Receive and accurately take notes of customer messages regarding requests and customer company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participate in all training to improve quality and better service experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with staff members to improve the customer service experience and exceeding team goals through effective customer satisfaction rates.
Regional Director of Sales and Operations
Fiduciaria La Previsora
01.2005 - 10.2017
- Guide, coordinate and control the goals and policies of the organization and the Cartagena Regional Office, in order to guarantee the perfect functioning and profitability of the trusts managed in coordination with the Presidency and Vice Presidencies.
- Coordinate and control the administrative, legal, financial, operational and sales actions of the Office.
- Verify the operations carried out in the treasury of the payments ordered by the trustor, in compliance with the contractual obligations of the businesses and the Company, authorize forms of electronic payments, transfer letters, money order letters and check signing.
- Control and verify through monitoring the correct execution of the acquired obligations of each of the businesses managed by the office, compliance with legal and contractual terms and applicable regulations.
- Coordinate the timely response to all assigned requirements within the deadlines established by the entity, external and government control entities, as well as review, approve and sign the communications, minutes and subpoenas issued by the office.
- Adopt and coordinate the execution of plans, programs and projects in accordance with the strategic plan of the fiduciary, taking into account the information system for their execution and monitoring.
- Review and evaluate the office management indicators monthly and define actions, according to the results obtained.
- Represent the Trustee by means of specific legal power when necessary or by instruction of the Trustee's directives in the execution of documents or subscription of minutes.
- Consolidate and present annually the Office's budget project in accordance with the procedure defined in the Entity.
- Report to the Compliance Officer about unusual or suspicious operations that are detected or not in the Office.
- Participate in the development, implementation and maintenance of the different management systems (Quality Management System –QMS, Operational Risk Management System –SARO, Internal Control Management System –SGCI, Security Management System of the information –SCSI, Credit Risk Management System-SARC, Money Laundering and Terrorist Financing Risk Management System –SARLATF, of the entity and for its continuous improvement.
Education
MBA - Marketing Management
UNIVERSIDAD TECNOLOGICA DE BOLIVAR
Cartagena, Colombia06.2012
Bachelor of Accountancy - Accounting
UNIVERSIDAD DE CARTAGENA
Cartagena, Colombia11.2001
Skills
- Attention to Detail
- Result orientation
- Teachable
- Operational Reporting
- Quality Standards
- Process Improvement
- Bank Reconciliation
- Microsoft Office
- Quality Assurance
- Dedicated Team Player
- Administrative background
- Quickbooks
Accomplishments
- Employee of the month within the first 6 months of being hired.
- I got additional benefits, such as the option of special schedule (4 days x10 hours) and days off, because I consistently maintained high results (over 100%) on performance reviews for months and years.
Working for ASC I was
Additional Information
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Apply quality assurance criteria in the processes that I execute
With a high vocation for service to the community.
- For 5 years I have been a volunteer helping the community by preparing taxes at no cost with the IRS Voluntary Taxpayer Assistance (VITA) Program.
- Recently (2024), I am volunteering for terminally ill patients at a hospice care organization.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Accounting Assistant
Waste Cost Solutions
02.2020 - 12.2023
Customer Service Representative
Answerin Service Care
01.2018 - 08.2023
Regional Director of Sales and Operations
Fiduciaria La Previsora
01.2005 - 10.2017
MBA - Marketing Management
UNIVERSIDAD TECNOLOGICA DE BOLIVAR
Bachelor of Accountancy - Accounting
UNIVERSIDAD DE CARTAGENA