Angelina Pascual

• Registered patients and accurately entered medical/ocular history into EMR systems.

• Assisted optometrists during exams, performed and recorded preliminary and specialty testing.

• Supported patients through remote exams, initiating video consults and facilitating additional testing.

• Transitioned patients post-exam, communicated doctor recommendations to retail team.

• Verified insurance, explained vision plan benefits, and scheduled appointments per company protocol.

• Managed patient flow and maintained accurate clinical records.

• Educated patients on contact lens use and care; handled diagnostic lens orders and inventory.

• Maintained cleanliness of clinical equipment and participated in certification and ongoing training.

• Provided patient triage and responded to clinical inquiries in person and by phone.

• Flexible to travel and adapt to shifting business needs.

• Greet each patient warmly upon arrival, guide them through check-in processes, and answer questions regarding services, wait times, or paperwork.
• Enter and update patient information accurately in the electronic health records (EHR) system, ensuring records are up-to-date and accessible to medical staff.
• Manage patient records with strict confidentiality, scanning and filing documentation as required to maintain organized and compliant records.
• Verify insurance coverage and eligibility, assisting patients with insurance-related questions and coordinating with the billing department as needed.
• Collect co-payments, process cash transactions, and issue receipts, ensuring accuracy in handling payments and financial records.
• Deliver a positive and supportive experience for each patient, offering assistance with special needs or requests and addressing concerns promptly to promote patient satisfaction.

• Processed units of whole blood to produce various blood components (e.g., red blood cells, plasma, platelets) using specialized equipment and adhering strictly to safety and quality protocols.
• Performed necessary modifications on blood products based on patient-specific needs or requests from healthcare providers, ensuring accurate preparation and compatibility.
• Conducted routine quality control checks, including daily, monthly, and quarterly maintenance on all equipment involved in manufacturing processes, ensuring all operations complied with health and safety regulations.
• Applied precise labeling to blood products to prevent misidentification and managed computer-based data entry for each step, maintaining detailed, legible documentation throughout the manufacturing and distribution process.
• Monitored inventory levels for production materials, ensuring an adequate supply of critical resources while minimizing waste.
• Maintained a clean, sterile, and organized workspace to prevent contamination and promote safe handling of biologics.
• Fulfilled on-call responsibilities as needed, ensuring continuous support in urgent or high-demand situations and responding swiftly to operational requirements.

• Monitored production lines, identified and corrected operational issues, and ensured product quality.
• Labeled finished items, inspected packaging, and resolved machine malfunctions under supervision.

• Assisted with patient care by handling mail, running errands, and supporting nurses in daily operations.
• Communicated with residents to assess needs, provided assistance, and documented observations.
• Took and recorded vital signs and assisted patients with daily activities, including eating and mobility.