Angeline Duffell
Hanford,CA
Summary
Experienced Medical Assistant with over 13 years of experience in patient care, office management, and administrative support. Skilled in scheduling, data entry, and maintaining patient records with a keen attention to detail. Provide ability to handle the high-volume office asks and communicate effectively with patients and healthcare professionals. Seeking to leverage my administrative skills and healthcare knowledge to transition into an administrative role, contributing to efficient office management and exceptional service.
Overview
7
7
years of professional experience
Work History
Surgery Scheduler
Tech Systems
02.2024 - 06.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
Medical Assistant
Adventist Health
11.2022 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
Administrative Medical Assistant
Central California Medical Group
03.2017 - 02.2021
- Managed a high volume of patient correspondence, ensuring timely responses and appropriate escalation of urgent matters.
- Organized patient referrals to specialists, facilitating timely access to necessary healthcare services.
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Science -
Heald College
Fresno, CA 05.2015
Certified Medical Assistant
Health College
Fresno, CA 04.2015
Skills
Schedule Coordination
HIPAA Compliance
Obtaining authorizations
Teamwork orientation
Basic Life Saving Certified
Timeline
Surgery Scheduler
Tech Systems
02.2024 - 06.2024
Medical Assistant
Adventist Health
11.2022 - 01.2024
Administrative Medical Assistant
Central California Medical Group
03.2017 - 02.2021
Associate of Science -
Heald College
Certified Medical Assistant
Health College
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