Angeline Edwards

• Boost membership retention by implementing effective communication strategies and providing personalized member support.
• Enhance event attendance through meticulous planning and promotion of engaging activities for members.
• Strengthen relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
• Increasing new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
• Coordinate volunteer efforts among members, contributing to a positive organizational culture and increased member involvement.
• Collaborate with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
• Maintain accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
• Implement targeted outreach campaigns to attract diverse demographics and expand the organization''s reach within the community.
• Developed an efficient system for tracking member feedback, identifying trends in satisfaction levels indicative of potential improvements needed in service offerings or policies.
• Managed the budget allocated for membership programs effectively while ensuring high-quality experiences were delivered consistently across all touchpoints with members.
• Conducted periodic surveys to gather member feedback and strategize improvements based on the insights gained.
• Promptly responded to inquiries and requests from prospective customers. Responded to customer requests, offering support and tailored recommendations to address needs.

• Manage front line departments which consists of; Reception, Housekeeping, and Massage. Responsible for all aspects of each department which included hiring, onboarding, training, scheduling, reviewed and submitted payroll. Worked with HR manager when implementing disciplinary actions.
• Support General Manager with action planed for operational and service improvement. Assisted with annual budget to prevent overages, and support sustainability for each department.
• Scheduled employees for all shifts opening and closing , taking into account customer traffic and employee strengths.
• Worked directly with management team and department heads to brainstorm, discuss strategy and mitigate issues.
• Directed day-to-day operations focused on attainment of key business metric, continuous improvement initiatives.
• Updated and published standard operating procedures (SOP). Implemented SOP policies for continuous improvement using members and employee input and feedback resulting in clear and more useful instruction for users.
• Partnered with vendors and suppliers to effectively manage and budget inventory. Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Site Safety; Identified and resolved unauthorized, unsafe or ineffective practices by inspecting areas regularly. Documented safety action plans, quality initiatives, and team performance. Ensure new and existing staff are up to date with training, First-Aid, and licensing.
• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
• Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
• Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks .
• Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Developed monthly promotions for Massage Spa services, orchestrating forward thinking strategies to accomplish profit and expansion goals.
• Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
• Collaborated with General Managers, and management team to open and close building to insure staff is supported by a Manager on Duty.
• Promoted positive customer experience through day-to-day supervision and management of facility.
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.

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