Angeline Fletcher
Clinton
Summary
Dynamic professional with a proven track record in customer relations, excelling in roles requiring exceptional customer service and problem-solving abilities. Leveraged strong communication and data entry proficiency to enhance operational efficiency and guest satisfaction. Demonstrates integrity, adaptability, and a commitment to excellence, significantly contributing to team success and organizational goals.
Overview
16
16
years of professional experience
Work History
Drop/Count Team Member
Lucky Star Casino
11.2023 - Current
- Handled money, ticket and chips exchanges for customers.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Administrative Assistant (Cheyenne District 3)
Cheyenne and Arapaho Tribes
08.2022 - 08.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Special Education Paraprofessional
Washington Elementary School
09.2016 - 08.2020
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Offered student support through special accommodations, extra assistance, and assessments.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Supported teacher in development of individual learning strategies.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
Security Guard
Lucky Star Casino
08.2013 - 09.2015
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Player's Club Representative
Lucky Star Casino
07.2012 - 08.2013
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of promotions and events and creating a welcoming, positive experiences.
- Carefully and confidentially entered customer information into a database.
- Volunteered to facilitate special events and entertainment.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sale's Associate
Victoria's Secret
09.2008 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Applied Science - Vision Care Technology
Southwest Indian Polytechnic Institute
Albuquerque, NMHigh School Diploma -
Gallup High School
Gallup, NM05-2000
Skills
- Strong communication skills
- Reliability and punctuality
- Integrity and honesty
- Training and mentoring
- Data entry proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Computer literacy
Timeline
Drop/Count Team Member
Lucky Star Casino
11.2023 - Current
Administrative Assistant (Cheyenne District 3)
Cheyenne and Arapaho Tribes
08.2022 - 08.2023
Special Education Paraprofessional
Washington Elementary School
09.2016 - 08.2020
Security Guard
Lucky Star Casino
08.2013 - 09.2015
Player's Club Representative
Lucky Star Casino
07.2012 - 08.2013
Sale's Associate
Victoria's Secret
09.2008 - 06.2012
Associate of Applied Science - Vision Care Technology
Southwest Indian Polytechnic Institute
High School Diploma -
Gallup High School
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