Angeline Hernandez
Lancaster,CA
Summary
Adapt at managing high-stress situations, I excelled as a Customer Service Representative at Pizza Hut, enhancing customer loyalty through empathetic conflict resolution and efficient problem-solving. Skilled in multitasking and active listening, my approach significantly improved customer satisfaction, showcasing my ability to swiftly adapt to and address customer needs with patience and understanding. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pizza Hut
Lancaster, CA
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked as cashier and Handled cash responsibly
- A bit experienced with cooking the customers food
- Able to work fast during rushes and handle it with efficiency
Education
High School Diploma -
Eastside High School
Lancaster, CA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Patient and understanding with customers
- Multitasking
- Quick to help with customers needs
- Very attentive
Languages
Spanish
Limited Working
Recomendations
- Elijah Garcia
Phone Number: 661-405-8741
manager in Pizza Hut
- Briana Carter
Phone number: 661-383-8802
Manager in Pizza Hut
Timeline
Customer Service Representative
Pizza Hut
05.2023 - Current
High School Diploma -
Eastside High School