Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Angeline Huang

Los Angeles,CA

Summary

Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within [Industry]. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dependable [Job Title] with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

2
2
years of professional experience

Work History

Consultant

Estella Management LLC
Diamond Bar , CA
2022.04 - Current
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Developed and implemented customized strategies to meet client needs.
  • Prepared accurate and concise reports, conveying progress, issues and solutions.
  • Participated in training and managing new hires to bring new team members up to speed.
  • Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
  • Assisted in developing and implementing different workflows and communication processes.
  • Organized meetings between stakeholders to discuss project details and timelines.
  • Created comprehensive reports on project progress and results for clients.
  • Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
  • Collaborated with stakeholders to gain complete understanding of project goals and objectives.
  • Provided consultation and training support to clients regarding [Software] operation.
  • Collaborated with stakeholders to contribute recommendations and deliver client objectives.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.

Front Desk Receptionist

Estella Management LLC
Diamond Bar , CA
2022.04 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Coordinated travel arrangements for employees and visitors when required.
  • Greeted customers, answered general questions and directed to appropriate locations.

Buying Agent

Self-employeed
Chino , CA
2008 - 2010.02
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Delivered products to customer locations on time.

Account Executive - Payables and Receivables

M3 Telecom Inc
El Monte , CA
2005 - 2008
  • Processed vendor payments accurately and efficiently.
  • Managed accounts receivable and payables processes, including invoicing, payments, and collections.
  • Verified vendor invoices against purchase orders prior to processing payments.
  • Maintained accurate records of all transactions relating to accounts receivable and payable activities.
  • Prepared monthly financial reports for management review and analysis.
  • Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
  • Developed strong relationships with customers to ensure timely payment of outstanding balances.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Performed bookkeeping and accounting consulting services.

Customer Service Representative

M3 Telecom Inc
El Monte , CA
2005 - 2008
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Irvine Valley College
Irvine, CA

Mt San Antonio College
Walnut, CA

Skills

  • Requirements Gathering
  • Continuous Improvement
  • Client Requirements Assessment
  • Software Troubleshooting
  • Client Relationships
  • Problem-Solving
  • MS Office
  • Performance Assessments

Languages

Chinese (Mandarin)
Professional
English
Professional
Taiwanese
Professional

Affiliations

Enjoys traveling, hiking, painting, cosmetic makeup, snowboarding, dance.

Timeline

Consultant

Estella Management LLC
2022.04 - Current

Front Desk Receptionist

Estella Management LLC
2022.04 - Current

Buying Agent

Self-employeed
2008 - 2010.02

Account Executive - Payables and Receivables

M3 Telecom Inc
2005 - 2008

Customer Service Representative

M3 Telecom Inc
2005 - 2008

Irvine Valley College

Mt San Antonio College
Angeline Huang