Angeline Jarrell

• Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
• Tracked project deliverables, keeping assignments on task and on budget.
• Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
• Worked with cross-functional teams to achieve goals.
• Produced thorough, accurate and timely reports of project activities.

While I was a contractor with Infosys, I worked on several projects as

an assistant to the PM. Projects such as Sherwin Paint stores installing DIA in over 400 stores. Also, worked on HauWei Rip and Replace, and Densification for new highspeed internet in Colorado and Florida.

• Assisted in developing SLAs between clients and vendors.
• Recognized by management for providing exceptional customer service.
• Processed orders in accordance with company policies and procedures.
• Performed data entry tasks accurately and efficiently utilizing computerized systems.
• Participated in team meetings to discuss current projects or workflow processes.

While I was a Service Delivery Specialist, I was responsible for the submission and management of Ethernet installs, disconnects, and modification orders that came from Sales and National carrier customers. These orders required consistent execution of established processes, using critical thinking skills to evaluate/scrub information provided to determine the most efficient and accurate way to translate customer information, to ensure accurate product and technical details, required notes, and accurate billing, which includes MSA and customer quotes. Also, I am responsible for escalating and proactively overcoming any obstacles, utilizing our knowledge of company services. Successful team player through the integration of TW Telecom, Level3, and Century Link Communications.

• Managed patient check-in and check-out procedures and processed payments.
• Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
• Scheduled follow-up appointments according to post-operative protocols.
• Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
• Checked patient insurance and collected pre-authorizations from providers.

While I was a surgery scheduler and care team assistant, I was responsible for scheduling surgery for fourteen professional ophthalmologists, including contacting patients with pre- and post-operation instructions, and collaborating with day surgery to set the time and date of surgery. This role required highly sensitive customer interaction skills and confidential medical information management. When required in the clinic, I performed all glaucoma testing using the Humphrey Visual Field and assisted with the initial workup on patients prior to seeing the doctor after checking them in for their appointment.