Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angeline Madrigal

Citrus Heights,CA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.


Overview

6
6
years of professional experience

Work History

Digital Shopper

Walmart
08.2024 - 08.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Server

IHOP
09.2022 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.-
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier/Drive-Thru Cashier

McDonald's
03.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Grocery Bagger

Comissary
06.2019 - 02.2020
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.

Education

High School Diploma -

Otay Ranch High School
Chula Vista, CA
06-2022

Skills

  • Customer service
  • Relationship building
  • Flexible schedule
  • Online order processing
  • Payment processing
  • Multitasking and organization
  • Teamwork
  • Food Handling and Preparation
  • Time Management
  • Mopping and cleaning during closing shifts
  • Cash Handling
  • Cleanliness standards
  • Memory retention
  • Menu memorization
  • Food running

Accomplishments

  • Increased sales through effective upselling techniques
  • Boosted loyalty program enrollment
  • Volunteered for extra shifts and supported team during peak hours
  • Promoted high-margin menu items contributing to a boost in daily revenue
  • Consistently received positive feedback from guest for friendly attentive service
  • Delivered fast, friendly service to over 100+ costumers per shift

Languages

English
Spanish

Timeline

Digital Shopper

Walmart
08.2024 - 08.2025

Server

IHOP
09.2022 - 10.2024

Cashier/Drive-Thru Cashier

McDonald's
03.2021 - 07.2022

Grocery Bagger

Comissary
06.2019 - 02.2020

High School Diploma -

Otay Ranch High School

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