Summary
Overview
Work History
Education
Skills
Timeline
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Angeline Murphy

Austin,TX

Summary

Resourceful and productive professional offering expertise in problem-solving, SaaS, and customer service. Adept at quickly learning new technologies and processes for driving success. Seeking to obtain a position to continue and further my career through a diverse and team-focused environment that is committed to employee development and growth.

Overview

5
5
years of professional experience

Work History

T3 Escalations Specialist

ShipStation
09.2022 - 02.2024
  • Support users for all system inquiries, including extensive troubleshooting and general questions. Handled and resolved escalated user issues and complaints.
  • Attended training programs to deepen professional skillset and assisted with ongoing documentation and coaching for user support and account management teams.
  • Collaborated with product, engineering, and other departments to resolve customer issues quickly and concisely with regard to the entire system and all users.

Major Accounts Specialist

ShipStation
10.2021 - 09.2022
  • Ensure all ShipStation and Auctane brand users receive the most thorough and empathetic support, with focus specific to major account holders, by assisting with technical troubleshooting and diagnosing issues within users' accounts.
  • Assist users with onboarding and troubleshooting processes.
  • Maintain knowledge of new releases and product updates


Merchant Success Advocate

ShipStation
04.2021 - 10.2021
  • Field, prioritize, and assist with customer requests and direct them to the appropriate team, if needed, to ensure a quick resolution.
  • Assist with onboarding, troubleshooting, and resolution of technical issues related to our software and integrated platforms.

Medical Credential Processor

Advanced Quality Compliance
08.2019 - 11.2019
  • Worked closely with providers and clients to credential providers to keep them in compliance per joint commission standards and individual hospital bylaws.
  • Primary source-verified education, training, hospital affiliations, malpractice insurance, and peer references for each provider to confirm provider is adequate to perform clinical duties.

Education

Associate of Arts - Cognitive Psychology

Yavapai College
Prescott, AZ
05.2015

Skills

  • Proficient in Sumo Logic
  • Teamwork and Collaboration
  • Advanced Communication
  • Analytical Thinking
  • Leadership
  • Knowledge of JIRA, Zendesk, Confluence, SQL, XML, SaaS Software and API Documentation

Timeline

T3 Escalations Specialist

ShipStation
09.2022 - 02.2024

Major Accounts Specialist

ShipStation
10.2021 - 09.2022

Merchant Success Advocate

ShipStation
04.2021 - 10.2021

Medical Credential Processor

Advanced Quality Compliance
08.2019 - 11.2019

Associate of Arts - Cognitive Psychology

Yavapai College

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Angeline Murphy