Angeline Perez

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Delivered exceptional service and beauty advice to build a loyal customer base.

• Demonstrated products and advised on optimal choices to exceed daily sales targets.

• Assisted customers in selecting items and sizes, providing personalized support throughout the buying process.

• Enhanced sales with attractive in-store displays, promoting products and attracting customers.

• Maintained up-to-date knowledge on sales, promotions, return policies, and security practices.

• Connected with customers quickly to offer assistance and drive product promotion.

• Stayed informed on changing manufacturer/product information to provide top-tier customer support.

• Organized and managed in-store events to increase customer interest and department sales.

• Initiated conversations with browsing customers to uncover sales opportunities

• Delivered beauty advice and exceptional customer service to develop a loyal client base.
• Identified sales opportunities by engaging with browsing customers and promoting beauty products.
• Organized and executed in-store events, increasing customer engagement and department sales.
• Collaborated with sales team and counter managers to capitalize on business development opportunities.
• Provided top-notch customer support by staying current on product and manufacturer updates.• Processed sales transactions, including calculating prices and completing cash or credit payments.
• Performed opening and closing duties, balancing cash drawers and making deposits.
• Conducted inventory checks and addressed discrepancies to maintain accurate stock levels.
• Exceeded add-on sales quotas by encouraging customers to sign up for warranties and additional services

• Coordinated appointment scheduling to optimize staff availability and enhance patient flow.
• Monitored scheduling trends to identify areas for improvement and reduce appointment cancellations.
• Directed telephone calls to appropriate parties.
• Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
• Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
• Provided exceptional customer service, fostering positive relationships with both new and existing clients.
• Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
• Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
• Managed high call volume while maintaining professionalism and accuracy in appointment bookings.

• Promoted beauty products and services, including new product releases.

• Boosted sales by leveraging deep product knowledge and maintaining up-to-date knowledge on new offerings.

• Ensured timely product resets based on seasonal trends and promotional campaigns.

• Taught customers makeup application techniques and recommended products tailored to their needs.

• Unpacked and stocked products in an appealing, customer-friendly manner.

• Maintained a clean and organized workspace, contributing to a pleasant shopping experience

• Monitored workflow and customer needs, delegating tasks to team members as needed.

• Built strong customer relationships, ensuring exceptional service and addressing concerns.

• Assisted management with preparing sales reports, scheduling staff, and overseeing opening/closing duties.

• Managed staff performance during shifts, ensuring operational efficiency.

• Accurately processed transactions via cash register, including cash, checks, and credit cards