Angeline Roberts
Raleigh,NC
Overview
8
8
years of professional experience
Work History
Case Manager
Central Piedmont Community Action
Durham, NC
02.2017 - 09.2024
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in professional development activities related to case management best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Participated in professional development opportunities to stay current with best practices in case management.
- Monitored client progress through regular follow-ups and case reviews.
- Utilized case management software and databases for efficient information tracking.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Facilitated group sessions and workshops for clients on various topics.
- Maintained confidentiality and adhered to professional ethics and standards.
- Implemented and evaluated staff, volunteer or training programs.
Education
Bachelor of Arts -
Livingstone College
Salisbury, NC06-2000
Skills
- Needs Assessment
- Referral Coordination
- Performance Tracking
- Care Coordination
- Group Therapy
- Records Management
Timeline
Case Manager
Central Piedmont Community Action
02.2017 - 09.2024
Bachelor of Arts -
Livingstone College