Angeline Roberts
Raleigh,NC
Overview
8
8
years of professional experience
Work History
Case Manager
Central Piedmont Community Action
Durham, NC
02.2017 - 09.2024
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in professional development activities related to case management best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Participated in professional development opportunities to stay current with best practices in case management.
- Monitored client progress through regular follow-ups and case reviews.
- Utilized case management software and databases for efficient information tracking.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Facilitated group sessions and workshops for clients on various topics.
- Maintained confidentiality and adhered to professional ethics and standards.
- Implemented and evaluated staff, volunteer or training programs.
Education
Bachelor of Arts -
Livingstone College
Salisbury, NC06-2000
Skills
- Needs Assessment
- Referral Coordination
- Performance Tracking
- Care Coordination
- Group Therapy
- Records Management
Timeline
Case Manager
Central Piedmont Community Action
02.2017 - 09.2024
Bachelor of Arts -
Livingstone College
Similar Profiles
Carol CurrieCarol Currie
Case Manager at Central Piedmont Community ActionCase Manager at Central Piedmont Community Action
Landon TrappLandon Trapp
IT Intern at Central Piedmont Community CollegeIT Intern at Central Piedmont Community College
Dyonne A. DiggsDyonne A. Diggs
GED Program Director at Central Piedmont Community CollegeGED Program Director at Central Piedmont Community College
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger
Samuel GerardSamuel Gerard
Stagehand at Rock Creek EntertainmentStagehand at Rock Creek Entertainment