Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angeline Steen

Virginia Beach,VA

Summary

Passionate about using my proven accounting, customer service, and administrative skills as part of a business team.

Overview

29
29
years of professional experience

Work History

Admin Assistant

Belfor USA Group
01.2019 - 08.2024
  • Audit and process invoices for payment Process accounts payable
  • Audit and process customer payments
  • Audit and process statements
  • Audit and process purchase orders
  • Contact customers about payments
  • Process certificate of insurance
  • Process job changes and job cost moves

Admin Assistant

Account Temps
05.2018 - 01.2019
  • Audit and process invoices for payment Process accounts payable
  • Audit and process customer payments
  • Audit and process statements
  • Audit and process purchase orders
  • Contact customers about payments
  • Process certificate of insurance
  • Process job changes and job cost moves

Collections Coordinator

Avis Budget Group
01.2013 - 03.2018
  • Audited and processed overdue 1500-2000 customer files and submitted to collection agencies
  • Provided back up documents for agency request
  • Assisted with customer request
  • Audited and processed customer payments
  • Audited and processed agency payments
  • Audited and submitted government contracts through WAWF and IPP
  • Proficient with Microsoft Excel Macros and Bluezone

Employee Information Representative/Human Resources

Avis Budget Group
01.2013 - 03.2018
  • Audited and processed short term disability payments, benefit billing payments, tuition reimbursements, charitable contributions, and employee stock purchase enrollments
  • Provided customer service to US and Canadian based employees averaging 40+ calls and emails per day
  • Inquiries related to benefits, payroll, discount programs, help desk inquires, company sponsored programs and Human Resources related issues
  • Participated in Performance Excellence project to restructure Oracle Data Entry process
  • Researched and reported wages and weekly hours for workman's compensation claims
  • Processed updates to employment records related to events such as hiring, terminations, leave of absences, transfers, promotions, rate increases using human resource management system software
  • Educated and enrolled employees in benefits using ADP Workscape for US employees and Desjardins/Manulife for Canadian employees
  • Audited and secured necessary dependent documentation for benefit enrollments
  • Trained new employees on offices procedures and policies Working knowledge of applications such as: Oracle HR, ADP Payroll, ADP Time and Attendance, ADP Workscape (US Benefits), Answer Key (Case Management), Desjardins and Manulife (Canada Benefits), Microsoft Word, Excel and Outlook

Wholesale Clerk

Charles Barker Toyota
01.2008 - 01.2013
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Ensured compliance with relevant regulations by maintaining proper documentation for each transaction processed within the system.
  • Enhanced overall efficiency through support to warehouse personnel in busy seasons.
  • Built rapport with clients by promptly addressing concerns and providing tailored solutions, leading to high levels of client satisfaction.
  • Demonstrated adaptability and problem-solving abilities in the face of unexpected challenges, enabling the wholesale team to maintain productivity during periods of change or uncertainty.
  • Assisted customers with product inquiries, providing knowledgeable recommendations based on their needs.
  • Maintained detailed records of transactions, invoices, and payments to ensure accurate financial reporting.
  • Strengthened customer relationships by providing excellent service and addressing inquiries promptly.

Title Clerk

Checkered Flag Auto Group
10.1995 - 01.2008
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Calculated and remitted state sales tax, service, and other charges.
  • Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
  • Contacted State Motor Vehicle Department to determine status of pending titles.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.

Education

Business Administration - concentration in accounting

Strayer University
Virginia Beach, VA

Payroll Specialist Certificate -

Kee's Business College
Norfolk, VA
06.1991

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Office management
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Excel spreadsheets
  • Recordkeeping
  • Verbal communication
  • Data organization
  • Deadline oriented
  • Records management
  • Professional and mature
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Relationship building
  • Mail handling
  • Meticulous attention to detail
  • Document management
  • Data management
  • Data collection
  • Spreadsheets
  • Prioritization
  • Document control
  • Multi-line phone systems
  • Spreadsheet management
  • Client relations
  • Multi-line phone proficiency
  • Resourceful
  • Records administration
  • Tech-Savvy
  • Confidential document control
  • Complex Problem-solving
  • Documentation and control
  • Spreadsheet development
  • Internal communications
  • Schedule management
  • Internet research
  • Workflow optimization
  • Account reconciliation
  • Accounting support
  • Record preparation
  • Mail management
  • Bookkeeping
  • Attendance record management
  • Purchase orders organization
  • Coordination
  • Account management
  • Database management
  • Training and coaching
  • Database administration
  • Quality assurance
  • Letter preparation
  • Program files maintenance
  • Workflow planning
  • Mail distribution
  • Expense reporting
  • Correspondence writing
  • Research

Timeline

Admin Assistant

Belfor USA Group
01.2019 - 08.2024

Admin Assistant

Account Temps
05.2018 - 01.2019

Collections Coordinator

Avis Budget Group
01.2013 - 03.2018

Employee Information Representative/Human Resources

Avis Budget Group
01.2013 - 03.2018

Wholesale Clerk

Charles Barker Toyota
01.2008 - 01.2013

Title Clerk

Checkered Flag Auto Group
10.1995 - 01.2008

Business Administration - concentration in accounting

Strayer University

Payroll Specialist Certificate -

Kee's Business College

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Angeline Steen